1st Line Service Desk - 160/day Inside IR35 - Dartford (Full Onsite) - SCC FLEX CONTRACT

We are seeking a proactive and reliable 1st Line Service Desk Contractor to join our client's dynamic IT team. This role is ideal for a problem-solver with a passion for customer service and technical support.

Your Responsibilities as 1st Line Service Desk Engineer:

• Provide first-line technical support to internal and external users.
• Respond to support requests via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex issues to second-line support when necessary.
• Document issues and solutions in the ticketing system.
• Assist with user account management and password resets.
• Support onboarding and offboarding processes.

As a 1st Line Service Desk Engineer, you will have:

• Proven experience in a 1st Line Service Desk or similar IT support role.
• Strong knowledge of Windows and MacOS operating systems.
• Familiarity with basic networking principles and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Relevant IT certifications (eg, CompTIA A+, ITIL) are a plus.

If you are the 1st Line Service Desk we are after, apply now with your CV. Immediate start. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing