Robert Half is currently engaging with a creative agency that is looking to recruit a contract Mac Support Engineer for an initial 3-6 month period with a view to going permanent.

Role:

• Provide technical support and troubleshooting assistance to clients using Mac devices.
• Install, configure, and maintain Mac operating systems and software applications.
• Diagnose and resolve hardware and software issues on Mac devices.
• Set up, configure and deploy Mac devices, including peripherals and network connections.
• Collaborate with clients to understand their IT requirements and provide tailored solutions.
• Document support activities, including resolutions and recommendations, for future reference.
• Stay updated on the latest Mac operating systems, software applications, and technologies.
• Assist in the development and implementation of IT policies and procedures related to Mac support.

Responsibilities:

• 3+ years experience as a Mac Support Engineer
• In-depth knowledge of Mac operating systems, including macOS and iOS.
• Proficiency in troubleshooting hardware and software issues on Mac devices.
• Experience with Mac deployment and management tools, such as Jamf Pro.
• Strong communication and interpersonal skills, with the ability to work effectively with clients.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Relevant certifications, such as Apple Certified Support Professional (ACSP), are a plus.

Company:

• 3-6 month contract with a potential to go permanent
• Hybrid working Central London

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