IT Support - Team Manager - Edinburgh/Hybrid

About us
Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training markets to enhance teaching and learning.

Benefits
As well as offering a competitive salary of up to £45,000 in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include:

• A generous holiday allowance.
• Flexible working options.
• Fantastic Healthcare and Pension Scheme.

• Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-learning Designers to IT Managers.
• Managing and mentoring of 2 1st Line Support Technicians.
• Create incident reports and escalate commonly occurring issues to the product team.
• Educate customers in best practices when using our products and services.

• Min of 3 years' experience in similar role
• Excellent Customer Service Skills and Customer Success driven.
• Excellent working knowledge of web-software and Internet technologies
• Ability to work to service level agreements and prioritise workload accordingly.

• Good understanding of video conferencing technology and collaboration software.
• Experience of using HubSpot Customer Service Tool desirable

If you are a driven and ambitious IT Support Manager looking for a new challenge, this could be the perfect role for you. Don t miss out on this exciting opportunity to join a dynamic and forward-thinking company.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry