Provider Liaison

Position Summary:

Responsible for reactive and proactive support, training, and instruction of physician/provider users on functions, features, operation, and usage of clinical information systems. Provides at the elbow and remote phone/system provider support on a day-to-day basis for the clinical inpatient and ambulatory care areas. Acts as the liaison between Information Technology and providers to provide an understanding of the various clinical systems capabilities as well as opportunities for improvement (ie optimizations, enhancements and new systems). Works ongoing as a liaison with multiple assigned departments/groups. Develops and maintains an excellent working knowledge of Akron Childrens Hospital IT and IT interoperability issues and opportunities. Works closely with CMIO, IT Directors/Managers, CIO, Department Heads, Medical Staff Office and other VPs, etc. in the development and implementation of ongoing support and training of providers.

Qualifications:

Associates Degree in Computer Science or related field required. Bachelors degree preferred. Experience teaching concepts to individuals or groups. Minimum of three (3) years clinical healthcare operations experience, solid understanding of appropriate clinical workflows. Previous experience in adult education preferred. Proficiency in Microsoft Office applications. Ability to learn Epic in detail as well as provider workflows. Strong analytical ability. Excellent communication (written and oral), interpersonal and relationship-building skills. Strong customer service orientation. Previous experience working with physicians. Ability to work independently. Excellent follow up skills and attention to detail.