Specialist (661)G

Job Order: J0413-1742 - Permanent Full Time
Title: Specialist (661)G
Category: Information Technology
City: Albany, New York, United States

Job Description: Specialist (661)G

Duties include, but are not limited to, the following:
- To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
- Use of Lansweeper, ReadyDesk and remote desktop to provide first level technical support for approximately 2000 DOH users; monitoring work queues, opening, updating and closing ReadyDesk Support tickets
- Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as single point of contact for all users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Answering support tickets to support the following software/tools, experience with supporting:
* Windows XP and 7 operating systems
* Troubleshooting/supporting TCP/IP Networks.
* VMWare and thin clients
* Remote Desktop, Active Directory, IDM and Lansweeper for troubleshooting PC problems
* Lotus Notes
- Installation of desktop hardware/peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed, for all users.
- Use of imaging software to expedite large equipment roll-outs.

Requirements:
- 12 Months on HelpDesk duties, dealing successfully with customers.
- 12 Months experience with troubleshooting Windows 7 applications and OS.
- 12 Months experience with VmWare, Thin Client setup on a network, and PC setup on a network
- 12 Months experience in network monitoring, permissions and troubleshooting individual accounts using the following tools to monitor network issues, updating permissions and troubleshooting accounts using Lansweeper, Remote Desktop and Active Directory.
- 12 Months experience using ReadyDesk
- 12 Months experience with installation of desktop hardware/peripherals and printers.
- 12 months experience lifting up to 50 lbs. of equipment, and running cable over and under furniture/rugs.
- 12 Months experience with installation of various software packages.
- 6 months experience with imaging PCs, and server maintenance.
- 12 Months support with supporting Lotus Notes.

At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 100+ offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients win and grow. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Reference: 253540