Telecommute Project Manager (Western US)

Title:Telecommute Project Manager (Western US)
ID:JREQ009225

Description

This position is a telecommute position and will primarily support the Western United States (Mountain and Pacific Time Zones).
Primary Objective: Responsible for ensuring all assigned projects are managed in accordance with the standards set in the Implementation Service's West km project management methodology. Also responsible for providing consulting services in the areas of knowledge management and best practices for the use of the West km product.
Primary Responsibilities:Quality Implementation Service Delivery: Responsible for ensuring and managing the application of Thomson Reuters's West km project quality model (PQM) on all services provided on client projects at the level appropriate for the project. Including:
- Co-ordination with West km Implementation Manager on addendums and agreements for projects
- Co-ordination of Thomson Reuters resources, specialists and other subject matter experts required throughout duration of project
- Providing consulting services as required
- Status reporting and issue escalation to Implementation Manager
- Assembling and leading cross-functional teams to successfully implement the leading knowledge management solution in the legal industry
- Analyzing our clients business requirements and developing innovative and effective solutions to the challenges they face
- Effectively communicating, at both a functional and technical level, with a diverse group of professionals on a variety of topics from legal research, to technology, and to document and content management
- Complete life cycle management of West km product implementations
- Managing client relationships to ensure a successful implementation and a satisfied, reference-able client
- Maintaining personal knowledge of evolving industry trends and business needs
- Proactive development of personal competencies in the technical and functional capabilities of the West km products
- Liaising with the product development team to ensure that client requirements are considered for product evolution
- Participate in the review and testing of new releases of the West km product line
Staff Skills and Knowledge: Responsible for coordinating with the Implementation Manager to ensure that the implementation team consulting knowledge, skills and experience provided to the clients are appropriate for the project. Client Satisfaction and Financial Objectives: Responsible for meeting the client satisfaction and financial objectives of the Client Services Group, which includes:
- Ensuring overall client satisfaction by:
- Ensuring projects are proactively managed, are executed according to schedules, are on budget and issues are resolved promptly
- Ongoing contact with clients to ensure satisfaction with assigned Thomson Reuters resources and project progress
- Attention to project accounting by
- Effectively managing project to maximize resource utilization
- Preparation of initial project budgets and task plans, confirm accuracy to actual monthly, document and manage the project within the framework established by service modelsThomson Reuters Implementation Team Professional Development: Responsible for contributing to team's knowledge base on implementation process & product. Interdepartmental Interaction: Responsible for coordinating interaction between the clients and other Thomson Reuters departments (ie customer technical support, product development, account management, etc.) to ensure that issues and enhancements affecting implementation projects are effectively resolved. Advancement Opportunities:Assume additional responsibilities/qualifications that may include, but not limited to:

- Being a certified PMP
- Create additional on-boarding and training material for new team members and assuming responsibility for new staff acclimation
- Create additional documentation for Clients and/or West km Client Implementation Workbook
- Becoming a certified attorney or completing additional educational requirements
- Become a vocal leader; providing guidance for team members across the organization; providing product or implementation demonstrations or presentations for conferences

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Minimum Requirements - Knowledge and Skills:
- 4-year degree in related area orequivilant work experience
- Customer implementation project management experience
- Exceptional written and verbal communication skills
- Ability to work well across departments and skill levels, in a cross-functional team environment
- Outstanding organizational and time management skills
- Demonstrated ability to share knowledge with others in a clear and concise manner
- Ability to prioritize and to work independently
- Ability to work under pressure and meet deadlines
- Strong analytical and problem solving skills
- Ability to develop and implement creative solutions for difficult issues
- Exceptional customer service skills
- Reliable and flexible with a high degree of initiative

Desired Qualifications:
- Working in Mountain or Pacific time zone preferred
- 3-5 years of project management experience
- Knowledge of Legal applications/Document Management systems (Hummingbird/eDOCS, Interwoven)
- Knowledge of legal research tools - WestLaw, WestlawNext, Lexis

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2013 fiscal year (October 1, 2012-September 30, 2013).

Job: Project Management Family Group
Primary Location: Albuquerque, NM, US
Other Locations: San Francisco,California,United States of America
Organization: L CS&E Customer Experience
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: