Program Solutions Analyst II or Above

Program Solutions Analyst II or Above-90090

Description

Summary

TSYS is the leading third party payments processor globally and is well positioned for the future as a stable but dynamic leader in the payments technology industry. Our Loyalty & Prepaid business is at the heart of two exciting and consumer-oriented product segments, and we hold market leading positions in both. We have a creative team of people who are motivated by technology, love to design and code, thrive on a rapid pace and enjoy working together. We also enjoy a culture of ownership in each project and the satisfaction of producing high quality and innovative solutions.

We are looking for dynamic and energetic Program Solutions Analysts to help implement our clients' business needs. Others might call this a business analyst, test analyst or a project analyst; we want to call you part of our team

We have an evolving agile culture and move fast. We value people and interactions over process and tools. This team oriented role will help shape the future of our implementation projects. You won't be alone. We have great team members willing to share, help, and teach, as well as an ever growing knowledge engine, which is invaluable to those who are eager to take ownership of their professional development.

You must be driven to learn as a person and develop as a professional. We value collaboration and the ability to quickly respond to change. A successful candidate must be able to connect and work with a wide variety of people, earn their respect, and demonstrate the ability to continuously improve their understanding of the applications, platforms, and systems involved in each project.

You will be responsible for mastering our products and translating that mastery by guiding our clients to the optimal' solution that benefits both our clients and us. You'll work with our clients throughout the implementation process to spot their unique business needs and guide our clients to our unique business solutions. You will play a critical support role throughout the implementation process in evangelizing our product solutions.

You will also be responsible for analyzing business and/or technical requirements to formulate test plans and scripts necessary to satisfy business and/or technical requirements. You'll perform risk assessments of test designs and scenarios to mitigate risk while still meeting required timelines. You will coordinate with technical and business resources to identify and correct system defects that are detected during the testing activity. You will perform test analyses and issues resolutions of business and project requirements. You will provide input to the project team on the results of the testing cycle. We will use this input to help us shape our products so that we continue to provide our clients world class solutions.

You will be the one we go to when we have questions as to how our solutions are addressing our clients' needs and you will provide input to our product team on the feedback you receive from our clients throughout the implementation process. We will use these answers to help us shape our products so that we continue to provide our clients world class solutions.

Responsibilities

Strive to become a subject matter expert through formal training, OJT, and self directed studies.

Continuously strive to learn about industry trends and regulations associated with the Prepaid and/or Loyalty industry.

Learn language and terminology differences and establish rapport and confidence with our clients, vendors and internal TSYS departments.

As part of the implementation team you will analyze our clients' business needs and make recommendations to map these requirements to existing product solutions whenever possible.

Analyze and define data (ie data mapping, product features, business requirements, and interfaces).

Identify requirements via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional analysis. Working with our clients, identify requirements through interviews, workshops, and/or existing systems documentation or procedures.

Participate and contribute solutions in client meetings and assist in researching and documenting solutions for our clients.

Candidate must exhibit excellent written and verbal communication. Ability to discuss business requirements and articulate complex technical concepts is an absolute necessity. In addition, candidates must be able to provide documentation of their design work that can be used by other members of the team.

Design, implement, and unit test high-quality solutions for our clients

Qualifications

Skills/Attributes

Passionate about identifying requirements, recommending solutions, and delivering a quality solution

Willing to learn and contribute to process improvements

Strong design skills

Detail-oriented

Consultative and team-oriented

Strong verbal and written communication skills [http://www.it-career-coach.net/category/communication-skills/]. Must be able to communicate effectively and confidently with clients, team members and management.

Excellent work ethic

Proficiency with Agile SDLC processes

Education/Experience

Four year college degree and 2 or more years professional experience or 4 or more years professional experience. Appropriate TSYS experience is preferred.

Teamwork

Works well in a team environment

Demonstrates initiative

Delivers quality service to customers

Continues to develop knowledge

Adaptability

Flexible; adjusts to change

Portrays a positive attitude

Accepts supervision/guidance

Ability to follow direction

Complies with company standards

Displays professionalism in both conduct and dress

Communications

Asks for help/seeks advice

Listens well/utilizes information

Contributes/shares ideas/information

Develops rapport with customers

Develops correspondence skills

Quality minded

Attends required meetings as specified in the TMM

Attends team, department, division and company meetings

Skills and Competencies

Proficient in PC business applications

Strong oral and written communication skills

Understands external and internal customer expectations

Strong interpersonal skills

Strong research skills

Strong problem resolution skills

Continue to develop project management skills

Strong attention to detail skills

Excellent customer service skills

Ability to think logicially/analytically

Ability to answer general system questions

Working knowledge of industry terminology

Well-developed module or system knowledge

Working knowledge of TSYS module and system interrelationships

Strong meeting management skills

Strong presentation skills

Analyzes processes and workflow to extract necessary functional requirements
Organization:
Attends to details

Manages time and priorities

Multitask oriented

Working Conditions

Working Conditions

Normal office environment

Some travel involved

Decision Making

Accepts responsibility

Follows plans and assignments

Exhibits effective problem solving skills

Acts quickly to carry out decisions

Recognizes problems and issues

Demonstrates effective problem solving skills

Practices confidentiality

Job: Business Systems
Primary Location: US-GA-Alpharetta
Organization: Total System Services, Inc.
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: Stephanie Danielle Johnson