Business Systems Analyst - Quality Systems

Job Order: J0713-1796 - Permanent Full Time
Title: Business Systems Analyst - Quality Systems
Category: Information Technology
City: Andover, Massachusetts, United States

Job Description: Business Systems Analyst - Quality Systems

The Corporate Quality Operations - Systems vision is to support our global corporate customers with efficient and effective systems and processes that meet their needs. Achieving this vision requires the use of creative solutions to solve complex and challenging business problems while doing so cost effectively, timely and while maintaining the required levels of compliance.

Position Summary
Provide technical and process solutions to address business and reporting requirements for global quality systems including TrackWise, Plateau, Livelink, Gage InSite, Legacy (Filemaker Pro and Access), other Quality Databases and Crystal Reports for data reporting.

Core Responsibilities
- Develop and implement new workflows, processes, and reports using best practices.
- Create and execute test scripts, change request packages and protocols under minimal supervision.
- Create and maintain flow diagrams. Create Risk Assessments and scenarios.
- Address moderately complex Helpdesk Tickets.
- Evaluate and understand the business requirements for the application(s) they support, and make recommendations for process improvements.
- Evaluate and implement Software Patches and Upgrades.
- Manage and maintain the Version Control process for the software.
- Write and maintain System Life Cycle SOPs.

Additional Responsibilities
- Recognize and communicate inconsistencies in system design across multiple projects.
- Provide guidance to End User for their SOPs.
- Participate in validation activities.
- Interface with the vendor and I.T. to address medium risk needs.
- Participate in multiple project teams involving application evaluation, implementation and upgrades.

- Key Responsibilities may differ among employees with the same job title and may change over time, in accordance with business needs

An ongoing commitment to conducting our global business according to the highest legal and ethical standards, and to continually pursue excellence in the development and delivery of all of our products and services. This includes:
- Respecting the laws and operating within the applicable regulations of the places in which we conduct business, as well as our own Company policies and procedures.
- Being honest and treating people with respect and courtesy.
- Constantly striving to make it a great place to work, and a company respected for the quality of its people and products.
- Acting as role models for our fellow employees by acting responsibly, fairly, and honestly in our dealings and exercising sound judgment in performing our jobs.

BASIC QUALIFICATIONS:
- High School Diploma.
- 5 - 8 years developing and supporting electronic systems or equivalent experience.
- Minimum of 3 years of experience in a regulated industry.

PREFFERED QUALIFICATIONS:
- Administrator or software support.
- Experience with software development life cycle (SDLC) and validation methodologies.
- Knowledge of applications such as TrackWise, Livelink, Plateau, Gage InSite and CATSWeb or similar e-systems.
- 3 years of experience at an FDA regulated company.
- AS or BS in Computer Science or Technology. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- SAP ABAP

Reference: 272160