Critical Infrastructure Technician

Posting Job Title:Critical Infrastructure Technician
Requisition #: 149294BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. .
Essential Job Functions:

- Supervise the performance of both routine and emergency services within the data center on a variety of state of the art critical systems, including but not limited to; medium voltage switchgear, diesel generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, fire detection/suppression and building monitoring systems.

- Monitoring and maintenance of DC facilities, including power, HVAC, Fire Detection/Suppression and Security Systems.

- Ensure that facility problems are identified and repaired quickly and make sure all customer demands are being met.

- Supervise the on-site management of sub-contractors and vendors, ensuring that all work is preformed according to established practices and procedures.

- Write procedures, create system MOPs for work activities

- Maintain current versions of all procedures and documentation on the Sharepoint portal

- Install, test, and terminate data/telecommunications cables, including Cat5e, Coax, and Fiber media to TIA standards.

- Install circuit cross-connect jumpers, and test carrier circuits with customer or telecom carrier.

- Install equipment cages, racks, and cabinets to house customer's network, data equipment, and power circuits. (Power is installed by licensed electricians)

- Mount all equipment to standards documented in the CI Sharepoint portal.

- Monitor and properly address facility alarms such as: equipment alarms, overheating, circuit overloads, etc.

- Issue customer cabinet and cage keys and building access cards to new customers

- Provide prompt response to customer trouble tickets, requesting equipment reboots, circuit testing, etc.

- Close out trouble tickets and customer Change request.

- Perform customer inventories, ie, equipment components, power circuits, x-connects, etc.

- Receipt, tracking, and storage of customer package shipment

- Operate telecommunications test equipment and evaluate stress patterns on circuits.

- Maintain all required company records including circuit inventory, customer information, contact information, and all necessary information.

- Maintain company specifications and company operating procedures libraries.

- Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call basis.

Job Requirements:

- Five years experience in Data Center operations supporting building/systems control system, mechanical infrastructure, electrical infrastructure and fire protection.

- Either a licensed journeyman/master electrician or mechanical HVAC certified engineer with 5 years experience working in a Data Center

- Familiarity with cable color coding and termination

- Must be able to contribute and support 24x7x365 operation

- Required to work 3 rd shift 6PM-6AM

- Self-motivated and able to work with minimal supervision

- Must be able to lift at least 50 pounds and perform work requiring extended walking and bending

- Excellent written and verbal communication

- Strong customer service skills

- Good decision-making skills

- Ability to maintain clear and concise documentation

Preferred Qualifications:

- Proficient in Visio, Microsoft Office, Remedy and Sharepoint.

- Basic understanding of Internet technology

- Two years experience with cabling and installation of computer and network equipment in a data center environment.

- Detail oriented documentation of processes and procedures

- Previous experience with Sharepoint

- Experience with change management and incident management processes.

Education and Experience:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.

Travel Requirements:
Travel 0-10%

CB:9/9/2013, Navitbot

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.