Help Desk Specialist II

Yoh has a contract opportunity for a Help Desk Specialist II to join our client in Searcy, AR.

Job Responsibilities:

- Provides desktop, basic application, and telecom support at Client locations including the resolution of tickets (incidents and requests) generated by the Service Desk ticketing system.
- Participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers.
- Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks - especially LAN, PCs, Servers, Telephony, and related systems.
- Possesses a detailed technical understanding of existing systems.
- Performs testing and evaluation of systems as part of a team.
- Performs analysis of system related issues.
- Creates system documentation and best practices in concert with other team members.
- Responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of company Business System processes, which raise the quality of support provided across the entire organization.
- Responsible for all IT infrastructure initiatives and directives that impact the location.
- May be the primary IT SIS point of contact for business leadership at the site.
- Participates in the research of assigned technologies, determines business requirements, and proposes changes.
- Provides input into the technology strategy for Site Infrastructure Support Group.
- Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
- Provides site infrastructure support at sites and at smaller sites, may be the main point of contact for site infrastructure support.
- Participates in IT initiatives.
- Participates on projects as directed by IT Site Infrastructure Support (SIS).
- Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.
- Gathers information needed to support IT business metrics.
- Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.
- Implement software and hardware upgrades to support IT initiatives and comply with established standards.
- Maintain infrastructure in order to decrease downtime and maintain quality.
- Stays current with industry trends in Information Technology advancements.
- Partner with other groups to seek out opportunities to increase end-user operational efficiency.
- May provide guidance and/or escalated support and problem resolution to more complex issues.

Job Qualifications:

- Must possess at least three to five (3-5) years of experience
- Microsoft Office Suite,
- Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, basic telephone
- Fundamental knowledge of project management processes and methodology

Preferred Job Skills/Experience/Knowledge:

- ITIL, MCSA, or comparable certification is desirable.
- Bachelor's degree is preferred

Discover all that's possible with Yoh. Apply now.

Recruiter: Shaunessy Boss

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

MONJOB

Ref: 1028352

Enterprise: IT & Telecom