Helpdesk Analyst

Yoh is currently hiring for Helpdesk Analysts in Searcy AK. This is a four (4) month long opportunity for a client that specializes in Aerospace and Automotives.

Job Overview:

Provides desktop, basic application, and telecom support at Client's locations including the resolution of tickets (incidents and requests) generated by the Service Desk ticketing system. This position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to employees and customers. Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks - especially LAN, PCs, Servers, Telephony, and related systems.

Job Responsibilities:

- Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
- Provides site infrastructure support at sites and at smaller sites, may be the main point of contact for site infrastructure support.
- Participates in IT initiatives.
- Participates on projects as directed by IT Site Infrastructure Support (SIS).
- Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.
- Gathers information needed to support IT business metrics.

Job Qualifications:

- Experience: three to five (3 - 5) years.
- Education: Bachelor's degree is preferred.
- Experience with Microsoft Office Suite, Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, and basic telephony.
- ITIL, MCSA, or comparable certification desirable.
- Fundamental knowledge of project management processes and methodology.

Discover all that's possible with Yoh. Apply now.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V .

J2W: INFOTECH; J2W: TELECOM

Tax Term: CON_W2

Ref: 1020135

SFSF: ENG