Help Desk Support Services Specialist - WeekEnd Shift

Help Desk Support Services Specialist - WeekEnd Shift-1300867

Help Desk Support Services Specialist - Weekend Shift

Client Production Services

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Help Desk Support Service Specialist-Weekend Shift is needed to perform multiple technology support activities and resolves client problems due to system issues. Ensure appropriate tools, techniques and standards are being utilized to meet client needs.

Reporting Information/Location

This Help Desk Support Service Specialist - Weekend Shift is located at Auburn Hills Operations Center and reports to the Supervisor of the Helpdesk. This position has no direct reports.

Position Responsibilities

1. Perform software troubleshooting and contact service providers for problems. Supervise/provide complex off-site support for client functions/meetings.

2. Work to diagnose problems with Wide Area Network (WAN) Routers and circuits,

3. Assess the special needs of clients and respond appropriately.

4. Resolve hardware/software problems. Identify sources and trends of technical problems and recommend/submit documentation to capture workaround for client.

5. Assist in the resolution of problems and the identification of potential issues/trends

6. Ensure client satisfaction.

7. Respond to telephone inquiries concerning support requests, systems status, and network connectivity.

8. Recommend ways to improve product and service support capabilities.

9. Perform administrative tasks, such as resetting passwords

Total Rewards

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.

Travel

Travel is not required of this position.

Qualifications

Bachelor's Degree from an accredited university and 3 years of technical experience or 7 years of technical experience

3 years of experience in a large helpdesk environment supporting Windows, Novell, Active Directory, Lotus Notes, and MS Office

3 years customer service experience working with internal or external clients

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's more than 9,200 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Upon offer, Comerica conducts a comprehensive background check and a drug test. Upon hire, a fingerprinting check is completed.

Comerica is proud to be an Equal Opportunity Employer, committed to workplace diversity.

Primary Location: US-MI-Auburn Hills
Job: Information Technology
Schedule: part time
Shift: Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 4 days per week as follows: 8:00am - 4:00pm Saturday & Sunday & 8:00am - noon Monday & Tuesday

Travel
: No