Account Manager - 3rd shift

Job Details

Account Manager - 3rd shift - 21733

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Job TitleAccount Manager - 3rd shift
Category Information Technology

Requisition Code

21733
Location US-TX-Austin Austin, TX 78753, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

Job Overview

The Account Manager is a key element within our customer support operations. An Emerging Account Manager is the face of Rackspace to our customers. They are the point of contact for anything an account needs. An Emerging Account Manager must provide Fanatical Support in everything they do to provide service to our customers.

We want you because your hard work and dedication will continue to drive us to the next level. You'll solve issues by utilizing your own creative techniques to ensure Fanatical® troubleshooting and advice, while also means you'll be a key partner in building relationships with customers as you update them of each step along the way. We don't want you to just think outside of the box; we want you to break it!

Job Responsibilities

In this role you will:

- Work in both dedicated and Cloud environments
- Own the relationship of about 250 Small to Medium Business (SMB) accounts
- Work through a ticket queue to solve multiple customer issues
- Work in phone queue addressing customers and helping them solve their problems
- Work with other support team members to address current and future opportunities for improvement with customers

Job Requirements

Job Requirements

Required Qualifications:

- 2 years experience in Business to Business relationships
- Able to adapt to an ever changing environment
- Can multi-task in their sleep!
- Fast learner

Guru (Preferred) Qualifications:

- Experience in a technical background
- Sales background
- Able to show a proven track record of providing Fanatical Support in previous positions

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0