Developer Support Advisor

Job Details

Developer Support Advisor - DSA

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Job Title Developer Support Advisor
Category Software Development

Requisition Code

DSA
Location
1. US-TX-Austin Austin, TX 78753, US
2. UK-Work from Home London, UK
3. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
4. US-Work from Home San Antonio, TX 78218, US

Education No high school diploma
Job Type Full-time
Shift/Hours
Travel Required 0

Job Description
Do you enjoy tackling new and unusual problems with software? Do you believe in open source? Do you like to keep up to date with advancements in technology? Do you want to spend 20% of your time at work contributing to an open source project of your choice? Are you interested in how companies all over the world create applications and run them in the cloud? If so, you should come work for the world's leading open cloud provider within our Developer Support Team.

Ideal candidates will be passionate advocates of technology and open source. We're looking for people who don't just use these development tools and services, but people that write them. It is one thing to start a virtual machine on a host, it is another to have the curiosity to read the source code and figure out how it all works. Developer Support has two main functions: helping customers programmatically leverage our cloud services and contributing code, plugins, modules and extensions to projects and partners that are advancing the open revolution.

In this role you will:

- Support customer developers coding against our APIs through phone, chat, forums, and email.
- Contribute code to select open source projects.
- Educate customers about product usage, options and capabilities by responding with clear documentation, reference architectures, or code samples.
- Troubleshoot errors between the customer's application and the Rackspace API.
- Write code to help an ecosystem develop and thrive around OpenStack and Rackspace.
- Engage actively blogs and forums with technical articles and answers.
- Add insights to existing Knowledge Base.
- Build tools for other Support functions to leverage.
- Support customers by proactively sending them code samples and partnering with them to help them with their applications.
- Test and verify bugs submitted on behalf of customers.
- Suggest input on product, process, and service improvements as well as submit ideas for new products.
- Conduct research on new technologies relating to open cloud features.
- Provide feature explanation and coding best practices.
- Record common or creative solutions for use by internal employees and customers to reduce repeat problems.

Job Requirements

Must Have:

- Experience with API documentation, wikis, forums and content management systems.
- 4-5 years overall professional software development experience
- 2+ years of Scripting language development experience (Python, .Net, Ruby, Perl, PHP, etc.)
- 3+ years of experience working in a Linux/Unix or Microsoft development environment
- Familiarity with Object Oriented development principles
- Automation experience with Chef and/or Puppet
- Ability (and enthusiasm) to mentor less experienced developers
- High school diploma or equivalent

Nice to have:

-Experience with Agile methodologies (Scrum, XP, Lean, Kanban, etc.)
-Experience with good engineering practices (test driven development, continuous integration and pair programming, etc.)
-Experience in distributed systems
-Understanding of functional design principles
-Experience in the Hosting Industry

Why Here? Why Now?

About Rackspace Hosting

Rackspace Hosting is the service leader in cloud computing, and the founder of OpenStack, an open source cloud platform. However, for our employees (we call them Rackers ) we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work and fun. We are as Fanatical about serving our clients as we are about building the future of technology.

But, don't take it from us

- Fortune 100 Best Companies to Work For 2008, 2009, 2011
- Forbes Top 100 Best Small Companies 2010
- Computer World's Best Places to Work in IT 2010
- Bloomberg Business Week Top 100 Performing Technology Company 2010
- InformationWeek Top Technology Innovators Across America 2010
- Info-Tech Champion in Cloud Infrastructure 2010

Learn more on our website.

Culture

As employees of Rackspace, we are not simply a number we are Rackers. With that title comes a responsibility that we all feel. It's a responsibility to embody and live the values that make our organization unique and special. It's also a natural responsibility because the values we embrace were created by us in the first place. Learn more about our culture on our website

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.