Software Engineer

Title: Software Engineer
ID: TEC00028162

Description

Position Summary:
The Production Development team is responsible for providing 3rd tier engineering support for our GRM Recorder product suite. This position is primarily responsible for analysing and fixing data and application issues reported from our client base.

Major Responsibilities:
- Maintaining and enhancing existing application based on supplied designs and specifications.
- Identifying cause of reported software issues and supplying appropriate fixes.
- Work as a part of a team throughout all phases of the software release cycle.
- Develop and test bug fixes and assist the QA team with further software testing as needed
- Work within the development engineering team to follow release protocols, checking in code in a timely fashion and ensuring fixes are populated to the correct code branches
- Ensure Tech Writer is informed of items requiring release notes and support teams are aware of configuration settings that may be required with new fix
- Update the support team with detailed resolution path by utilizing the online ticket tracking system to detail the fix, build number, and installation procedures
- Work with customers directly, as needed, for installation or assistance with development research and fixes; document resolution to guide support teams for easy deployment
- Perform other project duties, such as project implementation and support, as assigned
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications
- B.S. in Computer Science degree or related area.
- Microsoft certifications a plus, but not required.
- At least 3 years developing software in a team environment using Microsoft technologies.
- Object Oriented programming experience with C# .NET. Should be able to read code snippets and follow logical code paths. Preferable experience with debugging code and creating patches and support releases.
- Strong SQL analysis and T-SQL development skills. Good understanding of relational databases. Comfortable writing ad hoc SQL queries from scratch and making SQL updates in a production database.
- Knowledge of source control procedures, experience with TFS is a plus.
- Must be self-starter and obtain advanced knowledge of the software applications.
- Must keep up with new releases as application changes.
- Keep team members informed of critical fixes.
- Excellent communication, organization and interpersonal skills
- Minimal business travel may be required as determined at the supervisor's discretion
- May require extended work schedules, tight deadlines and conflicting priorities
- Must be able to work in a variety of social, cultural, legal, and political environments
- Must maintain regular and acceptable attendance as determined by the supervisor's discretio

Success Factors:
- Support and model Manatron's Core Values & Wellness Culture
- Perform the major functions of this Position Description
- Demonstrate teamwork and cooperation in all activities and assignments
- Meet objectives as set by supervisor in performance review process
- Compliance with company policies and procedures
- Maintain confidentiality of employee & company information

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

Job: Technology Development
Primary Location: Austin, TX, US
Organization: Tax&Acctg Government
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Travel: No