Technical Support Engineer

Job ID: SORC06399
Job Title: Technical Support Engineer
Organization: Sourcing

Our Company
Informatica is the world's number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our Team
Our award-winning Customer Support team is one of Informatica's strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. The Global Customer Support team is committed to finding the best solutions to our customer's problems and uncompromising when it comes to exceeding their expectations through exemplary service delivery.

Your Opportunity
This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.

Our Ideal Candidate
The ideal person for this role will have experience with supporting Informatica 8 or 9 products along with a solid working knowledge of XML, Web Services, Tomcat
They have the ability to work with minimum supervision and act as a team player who shares ideas and resources easily. Of course you have excellent written and verbal communication skills.

Your Responsibilities
- Diagnose and resolve customer inquiries related to operating Informatica software products in customer's environment.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
- Manage communications/expectations to customers at all levels to maintain positive relationships.
- Utilize information tools, training and experience to provide high level of customer satisfaction.
- Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products.

Your Qualifications
- Bachelor's degree in Computer Science or related technical field with 3+ years of industry experience OR Master's degree in Computer Science or related technical field with 2+ years of industry experience in supporting mission critical software components
- Knowledge of computer networking concepts
- Experience in Databases, Data Integration Enterprise Software, Data Warehousing products
- Excellent grasp of relational database management theory and practice
- High degree of analytical and problem solving abilities
- Strong debugging and troubleshooting skills
- Experience in Oracle, MSSQL Server and/or DB2
- Experience in various operating systems such as Windows, UNIX/Linux

Informatica offers a competitive compensation package that includes base salary, medical, retirement and employee stock purchase (ESP) programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It's an exciting time to work at Informatica, you can learn more about our company, our products and services on our website. We are an Equal Opportunity Employer (EOE).

Department: Global Customer Support
Region: North America
Country: United States of America
State: Texas
City: Austin
Interest: Customer Support
Interest Category: Customer Support

Full Time/Part Time: Full Time

Organization: Customer Support