Innovative Data Analytics Firm Seeks Support Analyst SQL Server DBA Application Support Analyst
Based in Boston, MA, we are an exciting technology and analytics based company with a product targeting the communications realm. Currently, we are looking to hire for an extremely talented Application Support Analyst, someone who possesses an exceptional work ethic and a solid passion for what they do. If you are talented, driven, see the big picture and want to join a leading tech company, we would love the opportunity to tell you more about our amazing opportunity.
In the Application Support Analyst role, you will participate in the ongoing support of a variety of applications. Your primary focus will be to provide application expertise to multiple customers, engaging the project team during the project implementation phase and continuing as a point of contact through the ongoing support/maintenance phase. Our user base generally consists of highly skilled technical and business professionals. Issues tend to be low volume/high complexity and are handled primarily via e-mail, with periodic conference calls and liaising with key representatives on some accounts. In addition to routine problem solving, you will use your innovative and creative talents to develop tools, procedures, and documentation to strengthen support capabilities and improve processes. Overall we are seeking candidates that are self-motivated, fast learning, and conscientious, with a solid foundation in computing.
What you'll be doing:
• Provide technical expertise, troubleshooting, and problem investigation for field engineers, technicians, and customer end-users
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
• Engage our Product Development team (located primarily in Boston) on behalf of the customer, advocating for them to ensure that issues are resolved to their satisfaction
• Detect and reproduce software defects
• Submit cogent and comprehensive reports on software defects to Product Development
• Work to ensure that customers are using the most current software version whenever possible
• Recommend creative approaches to solving unique customer problems while utilizing product functionality to the full extent
• Take initiative to achieve value-added results, within scope of responsibility
• Recommend alternatives and provide risk assessments based on areas of expertise
• Plan and organize one†s own work load and determine, monitor, and report on status
• Develop methods and techniques to improve the process of providing excellent support to customers, contributing to our support toolbox and document repository
What you need for this position:
Required Skills:
• Database/data analysis experience (eg RDBMS, SQL, PL/SQL); Oracle administrative skills preferred.
• Understand Object Oriented software development. Experience with Java and/or Python a plus.
• Knowledge of web based systems architecture (eg Weblogic, Tomcat, IIS) and web application technology (eg JSP, HTML, XML)
• Basic UNIX administrative capabilities; Shell Scripting skills desired.
• Fundamental understanding of data networking (eg TCP/IP, OCI).
• Advanced knowledge of Microsoft Windows and related technologies.
Preferred Skills:
• Three or more years of application software implementation experience and expertise in applying technology to meet business challenges.
• Experience in a product support and consulting environment highly desirable
• Delivering implementation projects to telecommunications clients with the following software/equipment is a plus: Kenan, Amdocs, Convergys, CSG, Portal Infranet, Siebel, Tibco, Vitria, CABS, TIRKS, LFACS, MetaSolv, Granite, Intec, Informatica, Ab Initio, Ascential, Business Objects, Cognos, Microstrategy, Jaspersoft
• Strong data analysis skills, such as data conversion, systems integration, and data warehousing
• Revenue assurance experience, including data reconciliation, usage analysis, CABS/SECAB analysis, Inter-carrier compensation, etc…
• Experience with Fraud Management Systems.
• Mix of support, consulting and development experience
• Familiarity with Salesforce.com CRM and/or JIRA
What's in it for you:
• Competitive Base Salary
• Annual Bonus
• Full Medical and Dental Benefits.
• Opportunity to Work w/Latest Technologies
• Be Part of One of the Fastest Growing Software Companies (Inc500)
If you are have a strong application support background and are looking for a new exciting challenge, please apply to this amazing opportunity.
Must be authorized to work in the United States on a Full time basis for any employer. NT-Supp.Analyst-BO, CyberCoders
CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.