Desktop/Remote Support Analyst - Office 2010, Windows 8,7,Vista IT Support Analyst If you are an IT Support professional with 3+ years of Desktop and Remote Support in a corporate/professional environment, please read on!
One of the top Professional Services firm in the country is expanding their IT team in Nashville and is looking a IT/Desktop Support Analyst to hire and join their team. They are in the Microsoft stack and have a great work culture/environment!
The IT Service Desk Analyst investigates and resolves software/hardware problems and connectivity issues for computer users as well as generally assisting users. The IT Service Desk Analyst is responsible for interviewing users, collecting information about problems, leading users through diagnostic procedures, and handling problem recognition, research, isolation, resolution and follow-up.
What you need for this position:
- 3+ years of Desktop/Remote Support experience in a professional/corporate setting
- Experience with Office 2010, Windows 8,7 and Vista
- Experience with Filesite 8.5, Aderant Expert, and Adobe Acrobat 9 is a huge plus
What you'll be doing:
The IT Service Desk Analyst is also responsible for logging and tracking calls using the current ticketing (may be Remedy or ChangeGear) database, and maintaining history records and related problem documentation. The person in this position will have active involvement with firmwide project efforts, participate in testing efforts, and form relationships on behalf of the group with IT staff members and management.
So, if you are an IT Support professional with 3+ years of Desktop and Remote Support in a corporate/professional environment, please apply today! NSM-0615ITSUPPORTANALYST, CyberCoders
CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.