Technical Director

Technical Director
Reports to: CIO

Duties and Responsibilities:

• Oversee the campus computing and network services infrastructure including strategy, budgets and emerging technologies
• Develop and maintain annual operations budget and formulate short-term and long-term goals, policies and procedures
• Develop and implement a strategic plan that ensures information resources and services are available to support and enhance the education, research and service mission of the university
• Provide vision and direction for the development of the campus computing resources and other electronic resources
• Plan and configure the server platforms and core software environment to make the best possible use of university's investment in software and hardware; includes areas such as email, web Servers, network and server operating systems, and configuration management
• Apply best practices in higher education technology management
• Manage multiple tasks, develop testing strategies and plans, manage and coordinate the work of department resources
• Analyze and develop project requirements and specifications, timeline development, stakeholder coordination, ROI analysis, budgeting, and reporting
• Formulate and define technical scope and objectives of projects
• Identify and schedule project deliverables, milestones, and required tasks
• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget
• Work with senior management and the faculty on the development and integration of academic and administrative technology
• Maintain and configure virtual desktop and server infrastructure
• Tune and optimize server configurations to provide high performance and reliability
• Ensure network and data integrity, security, disaster recovery and business continuity planning
• Maintain strong understanding of the interdependencies of the various systems for multiple businesses or functions
• Identify opportunities for enhancement and risks in delivering IT services, including assessing opportunities for innovation and assessment of obstacles and technical hurdles
• Assist in developing and reviewing RFP's for acquiring new IT products and services
• Establishes standards and procedures for project reporting and documentation
• Prepare project status reports and keep management, clients, and others informed of project status and related issues
• Confer with project personnel to provide technical advice and resolve problems
• Develop and maintain technical and project documentation
• Develop quality assurance test plans; direct quality assurance testing

Essential Skills and Qualifications:

• Knowledge of and hands-on experience with the following: Windows 8, Windows Server 2003/2008/2012, Microsoft Windows clustering, Microsoft Exchange Server 2007/2010, Office 365, SharePoint 2007/2010/2013, Microsoft SQL 2008/2012, Active Directory, DHCP, DNS, FTP, VMware server virtualization/optimization, Barracuda load balancing and SPAM filtering, Cisco networking and VPN, Cisco ASA, Cisco Prime Infrastructure wireless, EMC SAN/Celerra NAS, intrusion detection and prevention solutions, McAfee Sidewinder Firewall configurations, security logging and monitoring solutions, authentication (LDAP/SAML/CAS/Shibboleth), iOS and Android mobile technology, and a general knowledge of networking technologies and infrastructure
• Knowledge of and experience using system security tools
• 8+ total years' experience in network administration, supervisory experience, project management, routing and switching
• Must have a demonstrated technical knowledge of current computer and telecommunications hardware and software particularly relevant to higher education
• Must possess the ability to communicate effectively, verbally and in writing
• Must possess the ability to effectively manage time, negotiate contracts, create and carry out strategic planning, work independently and work varied hours
• Excellent knowledge of business theory, business processes, management, budgeting, and business office operations
• Strong organizational, interpersonal and team-building skills
• BA/BS or Master's degree required