Customer Interaction Solutions - Senior Manager/Manager

Customer Interaction Solutions - Senior Manager/Manager

Location US-NC-Charlotte
Industry Open
Service Area Customer Interaction Solutions (CRM)

Overview

OWN YOUR LIFE
OWN YOUR CAREER
OWN YOUR COMPANY

Our employee-owned company has achieved significant growth and for the last six years has ranked #4 or higher in Consulting Magazine's Best Firms to Work For. We are a collaborative, entrepreneurial company that takes pride in our people, culture, clients and work-life balance.

Responsibilities

The Manager role will fill the role of Project Team Member or Project Manager.
- Planning and guiding the work of others
- Focus on developing deep skills in one or more of the following areas: management of consulting projects and people, business development and subject matter knowledge in a specialized area
- Developing partnership relationships with key client personnel
- Preparing and coordinating development of quality deliverables

Senior Managers, in addition to the above, will also fill the role of Program Manager and handle more complex projects.
- Ability to perform project staffing, invoicing, budgeting, profitability analysis processes as well as contact and opportunity/funnel management
- Developing professional network through association memberships, speaking and writing engagements and community activities

Qualifications

- The Manager role will fill the role of Project Team Member or Project Manager.
- Planning and guiding the work of others
- Focus on developing deep skills in one or more of the following areas: management of consulting projects and people, business development and subject matter knowledge in a specialized area
- Developing partnership relationships with key client personnel
- Preparing and coordinating development of quality deliverables

Senior Managers, in addition to the above, will also fill the role of Program Manager and handle more complex projects.
- Ability to perform project staffing, invoicing, budgeting, profitability analysis processes as well as contact and opportunity/funnel management
- Developing professional network through association memberships, speaking and writing engagements and community activities

Preferred Skills

- Master's degree and/or professional certifications are advantageous
- The ability to work with clients to design their ideal customer experience strategy CRM vendor selection and Salesforce.com deployments
- Broad CRM experience working across marketing, sales and service from a strategy and process perspective
- Experience advising Call Centers
- Demonstrated track record of successful ability to manage large and complex consulting engagements; including a role in managing and interfacing with senior level client executives
- Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence
- Excellent interpersonal/communication skills with professional staff, senior level executives and the community at large
- Creative thinking and seeking innovative solutions to complex technical/business problems

North Highland is a global consulting company with a proven record of enabling great returns on our clients' investment. Our high-caliber consultants offer deep experience and expertise across many diverse industries and service areas. We specialize in solving tough business challenges, being easy to work with, and nurturing long-standing relationships with the most recognizable brands in the world. Ask any of our clients, and they'll tell you.

Customer Interaction Solutions (CIS, CRM, Sales strategy & contact centers) Service Area captures our capabilities and experience working with companies in a variety of industries, to establish and implement overall customer and go-to-market strategies.

Whether the challenges are strategic, process-based, people-focused or technical, our services can help clients differentiate themselves in the marketplace, boost quality and drive revenues. Whether the challenge are strategic, process-based, people-focused or technical, our services can help clients differentiate themselves in the marketplace, boost quality and drive revenues.

North Highland is an equal employment opportunity company committed to diversity in the workplace.