Applications Support Analyst

Title: Applications Support Analyst
ID: TEC00026801

Description

Primary Objective(s)

The Business Development group at Thomson Reuters Elite is the leading provider of marketing and business development IT solutions for law firms and other professional services organizations. We combine industry expertise with innovative technology to deliver a comprehensive set of solutions including email communications, relationship and contact management, market analytics, experience management, and proposal generation. Today, more than 300 organizations worldwide, including NLJ 250, AmLaw 100 and Global 50 law firms, trust our solutions to provide the tools they need to succeed.

As an Application Support Engineer with the Business Development group at Thomson Reuters Elite, you will be using the skills of an architect, a performance engineer, DBA, software engineer, and systems engineer to lead a team in support of hundreds of web-based applications for the largest law firms in the world. The Application Support Engineer is a crucial role that relies on quick thinking, prioritization, creative solutions, good and timely communication, as well as a very broad understanding of the entire technology stack: from core .net programming and client-side programming, to networking, web application deployment, debugging techniques, performance analysis and SQL optimization. Qualified individuals will thrive on solving challenges that are impacting production applications and working with team members across the organization to achieve their objectives.

Key Responsibilities
- Provide third level product support of over 200+ custom .NET application implementations
- Investigate application issues and customer-driven production problems
- Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of applications
- Work with development, support and engineering teams to design and refine processes, procedures, and delivery mechanisms
- Act as a customer issue resolution engineer and take ownership of problems
- Resolve issues wherever possible and when not, identify and document problems clearly for escalation to Engineering
- Log, investigate and track technical issues from Services and Clients
- Ability to analyze existing code and determine recommended solutions
- Understand, capture, log and track functional requests from Services and Clients
- Support deployment/upgrade issues
- Write Technical Articles and Documentation

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications, Experience, Knowledge and Skills

Requirements
- BS/BA or equivalent work background plus 5 - 7 years of experience in a distributed web services and enterprise software environment or equivalent
- 5+ years of Microsoft ASP.NET/C#, JavaScript and enterprise level Web application implementations and support
- 2 years experience with MS SQL and/or other commercial database systems with T-SQL expertise
- Strong understanding of Microsoft Server and database operations
- 5+ years of front line Customer Service/Field Engineering support. Previous application development experience a plus
- 5+ years of project delivery, to include system implementations, enterprise software deployments and upgrades
- Strong investigation and problem-solving skills, takes ownership, follows issues through to completion
- Strong customer facing focus and excellent written and spoken communication skills
- Possesses a do whatever it takes attitude toward getting the job done, putting forth the time and effort to accomplish goals
- Ability to handle multiple complex projects simultaneously, work under deadlines and subject to heavy project load
- Ability to work comfortably with minimal supervision, take responsibility, deal with ill-defined problems
- Excellent interpersonal skills, is a proficient problem solver, has the ability to acquire new skills quickly, and thrive in a collaborative team environment

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

More information about Thomson Reuters can be found on our website.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2012 fiscal year (October 1, 2011-September 30, 2012).

Job: Technology Development
Primary Location: US-IL-Chicago
Organization: L LLF Hubbard One
Schedule: Full-time
Job Type: Standard
Travel: No