IT Support Analyst Deposits

Job Number: 1701384 Business: GE Capital Business Segment: Capital - Americas

About Us

GE Capital Bank is excited to be building a new on-line bank that will provide a suite of savings and financing products and services to U.S. consumers. By being branchless we'll be able to offer competitive rates and low fees to our customers, while providing multiple ways for them to access their funds - mobile apps, telephone, web and of course ATMs. As part of GE Capital, Americas', a leading financial products and services company in North America, we're able to leverage the deep domain expertise and innovation within the company to provide superior customer offerings and solutions.

Our on-line bank will have a presence across the United States with hubs in Salt Lake City, UT; Chicago, IL and Norwalk, CT. We'll also have two major call centers focused on customer support and interaction - one will be located on the East coast and the other on the West coast.

We're seeking top notch players to help us build our on-line bank and be part of a winning team steeped in talent and experience. If you are interested in using your expertise to create something new and exciting, as part of one of the World's Most Admired Companies, then we can't wait to meet you.

Imagination at work

• GE is an Equal Opportunity Employer.
• GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements.
• GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace.
• The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two.
• GE values education and is dedicated to providing the tools and training for your professional development.

Posted Position Title: IT Support Analyst Deposits Career Level: Experienced Function: Information Technology Function Segment: Computing Operations Location: United States : Illinois City: Chicago Postal Code: 60661-3671 Relocation Assistance: No Role Summary/Purpose: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

Role Summary/Purpose

In your role as IT Support Analyst you will work on the implementation and ongoing maintenance of operational and production support activities for the new on-line banking platform and related IT systems. You will set the strategic direction for the maintenance and support of core banking and call center systems, and liaise with IT leaders, project teams and business analysts to integrate new or enhanced application solutions into support processes.

Essential Responsibilities:

Essential Functions/Responsibilities

• Coordinate new development, testing and deployment of critical fixes and enhancements to the banking system, and ensure consistency and integration of support with existing application systems.
• Work closely with business teams, vendors and key IT stakeholders to identify and implement service level agreements to track and improve application performance and reliability; partner with key vendors and suppliers to ensure successful support of hosted systems and on-time delivery of service requests.
• Improve performance, availability and manageability of core banking and call center systems across their full life cycle, and identify and recommend cost-saving and improvement initiatives.
• Ensure system integrity and help establish operational metrics and audit procedures to drive post-implementation improvement efforts that enhance performance and increase overall functionality.
• Develop and implement operational standards and procedures that support retail banking and call center systems, and act as the primary IT contact for 24/7 support for retail banking systems and its environment.
• Develop and manage regulatory and compliance procedures and controls for the banking system, and manage maintenance of system documentation and application control plans (and associated metrics).

Qualifications/Requirements:

Basic Requirements:

• Bachelor's degree (or 4 years equivalent work experience) with 2+ years IT experience OR 6+ years IT experience without a Bachelor's degree.
• 2+ years' experience with project management, and execution of multiple simultaneous and/or small projects.
• 2+ years' use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint.

Eligibility Requirements:

• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
• In order to be considered for this role, you must submit your application through COS (internal applicants) or gecareers website (external job seekers).
• In order to be considered for this role, legal authorization to work in the U.S. is required. (GE will not sponsor individuals for employment visas, now or in the future, for this job opening.)
• In order to be considered for this role, you must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• In order to be considered for this role, you must be willing to work out of an office in Chicago, IL.
• In order to be considered for this role, you must be willing and able to do minimal travel.

Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics:

Desired

• Bachelor's degree in Computer Science, Information Technology, Information Systems.
• Prior experience in leading a technical support team.
• Prior experience with standard reporting tools and working knowledge of SQL.
• 2+ years of IT project management experience.
• Experience in project management methodology (PMM).
• Experienced in the application of six sigma process and rigor.
• Experience as a cross-functional team player working across a Matrix organization.
• Excellent communication and presentation skills with the ability to successfully interpret complex data and convey key messaging to a wide audience.
• Strong project management, prioritization, and analytical skills with the ability to troubleshoot.
• Problem-solving and project management skills issues with the ability to manage customer expectations.
• Ability to interact and influence at all levels and across functions within an organization.
• Strong ability to effectively prioritize assignments and work under pressure.
• Strong sense of urgency and detail.
• Ability to create technical documentation.