Director, Software Development & Support

Job Order: J0913-0418 - Permanent Full Time
Title: Director, Software Development & Support
Category: Executive/Management
City: Cleveland, Ohio, United States

Job Description: Director, Software Development & Support

CGI Federal, a wholly owned subsidiary of CGI, and a leader in providing clinical auditing and recovery services to commercial and public healthcare insurance payers throughout the US, has an opening in Cleveland, OH for a Director, Software Development & Support. This role will oversee multiple teams involved in software development and support initiatives within the Healthcare Compliance Program Accordingly, the incumbent will be responsible for the following:

- Manage delivery of multiple ongoing support, enhancement and new development projects
- Effectively work with multiple stakeholders including clients and direct operations groups as well
as program and project managers
- Facilitate resolution for escalated issues and engage necessary technical resources
- Monitor SLA activity of CGI's delivery teams and implement corrective measures, when required
- Actively facilitate IT staff meetings as well as participate in Operational and Management meetings
- Manage issues, risks and prioritizations
- Apply CGI quality methodologies across client engagements and identify necessary enhancements
- Motivate managers through performance coaching, career planning and educational objectives
- Retain top quartile(s) staff
- Prepare executive reports and present to Senior Management
- Implement new and improve current IT processes and workflows
- Provide delivery oversight and motivational leadership for teams of more than 20 members,
including remote staff
- Ensure products/services meet or exceed established internal/external Quality Standards at all
times

To be considered for this challenging role, applicants must have a majority of the following skills/qualifications/abilities:

- Minimum 15 years of direct management experience and prefer at least 5 years of leadership experience in IT
application development and support
- History of successful execution and delivery of application development projects
- Ability to focus on both development activities as well client needs
- Strong diplomatic, collaborative, writing and verbal skills
- Operations experience with demonstrated abilities leading application development and support
teams
- Experience delivering Service Level Agreements in complex IT environments and understanding
contractual obligations, risks and impacts
- Experience in remote stakeholder and delivery management
- Experience in delivery through all phases of the Software Development Lifecycle and support
- Demonstrated financial management abilities for multi-million dollar projects
- Knowledge of Microsoft Office products (Word, Excel, PowerPoint) and MS Project
- Knowledge of Microsoft Team Foundation Server and Visual Studio
- Possess exceptional decision-making abilities
- Ability to think strategically and communicate effectively at all levels of organization
- Skill in creating synergy within teams to attain objectives
- Bachelor degree in Information Systems, Computer Science, Health InformationManagement
or elated field
- Ability to travel occasionaly
- Ability to thrive in a dynamic, highly fluid environment
- Experience in healthcare insurance industry a plus At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Analytical Thinking
- Application Development
- Business Acumen
- Client Relationship
- Communication (Oral/Written)
- Leadership
- Mentoring/Coaching
- Microsoft Office
- Multi-tasking
- Performs Well Under Pressure
- Problem Solving/DecisionMaking
- Project Management
- Strategic Thinking
- SDLC

Reference: 277860