Position Responsibilities
Support of all user devices (PCs, laptop, OS, MS Applications, and other unique software). Troubleshooting and making repairs until the systems are 100% back in compliance with Kichler's production needs.
Installation or reinstallation of supported Windows PC's operating systems, Office programs, and various other computer programs.
Work with IT department personnel in support of overall IT strategy and projects when required.
Skills/Knowledge and Experience
The ability to work independently given general direction and priorities.
The ability to collaborate with others to seek advice and consensus if tasks would impact others.
Impact of errors in this position could potentially have a high negative impact to the business.
Access software updates, drivers, patches/fixes, knowledge bases, and troubleshooting resources on the Internet, or other outside sources, to aid in issue resolutions.
College degree in Computer Science or related field, or equivalent work experience.
Advanced degree (not a requirement - but considered a plus)
Technical certifications (not a requirement - but considered a plus)
5+ years of experience in supporting desktop platform in a multiple user environment (troubleshooting, analysing and resolving problems).
Knowledge of Desktop OS, Desktop Applications, Desktop diagnosis processes, help desk processes and procedures
Ability to handle multiple tasks in a fast paced environment.
Will need to be on-site between the hours of 7AM - 6PM
As scheduled will be on-call 24hours by 7 days a week to assist in resolving help desk requests.
Must respond to calls within 20 minutes for any calls taken while off-site.
May be called upon to lift up to 25 pounds.