The IT Manager is responsible for directing, managing, and coordinating all IT related functions of the organization. This is a hands on position that requires proficiency in programming languages such as VB.Net, ASP, HTML, and MS SQL Server. A working knowledge of IBM AS 400 is preferred. In addition to maintaining and developing applications applicant must be capable of managing IT security, hardware, operating systems, storage, and backups. Possess a strong customer service orientation and have experience managing IT operations of selling organization and its customer facing infrastructure. Play a key role in the decision making process of the company's technological vision. Work closely with IT personnel to deliver superior technical support to the organization and its customers.
RESPONSIBILITIES:
1. Direct and oversee all IT functions of company
2. Develop, implement, and enforce IT policies and procedures
3. Develop, modify, and maintain IT disaster recovery plan
4. Lead, manage, and develop department personnel
5. Primary troubleshooter for AQ & CB Issues
6. Negotiate and administer department related contracts
a. Telecommunications
b. Office equipment (printers, copiers, toner, etc.)
c. Software agreements
7. Develop, maintain, and monitor annual IT Budget
8. Primary contact for IT projects internally and those involving customers
9. Ensure all daily backups are processed and kept secure
10. Ultimately responsible for network security including restricting company access to certain websites, maintaining virus protection software, and employing other high-tech security measures to safeguard the company's information
11. Charge with overall data integrity
12. Develop and maintain company Intranet
13. Assist in setup and use of teleconferencing equipment
14. Business Process owner and lead implementer of TMK business systems; possible significant involvement & assist Corporate as required
15. Write programs/reports for any data request from internal or external customers
16. Review and evaluate new technologies as they emerge and recommend any desirable hardware and software upgrades for the business
17. Meet with department managers, supervisors, vendors, and others to solicit cooperation and resolve problems
18. Develop and utilize performance metrics of IT Department
19. Protects Company's value by keeping information confidential
20. Update job knowledge by participating in educational opportunities
21. Committed to growth in understanding of foodservice industry
22. Conduct oneself in a professional manner that fosters positive relationships with internal (company personnel) and external (vendors, customers) customers
23. Travel to other divisional offices as necessary
24. Due to nature of work, some evenings and weekends will be required on occasion
25. Other duties as assigned
SKILLS
Essential
- Working knowledge of IT infrastructure and the ability to manage technical components of a project and express complex technical concepts effectively
- Strong technical documentation skills
- Superior technical troubleshooting ability
- Understanding of hardware, software, data, and programming
- Excellent customer service attitude
- Ability to make decisions regarding configuration and setup of applications or hardware
- Strong negotiating skills
- Sound business acumen
- Fiscal management
- Effective leadership and management of IT staff
- Excellent communications skills both written and oral
- Strong interpersonal skills; ability to work collaboratively with others
- Ability to multi-task at a high level
- Detail oriented
- Strong sense of ownership
- Strong analytical skills
- Advanced to expert level knowledge and experience with MS Office Suite
- Advanced working knowledge of servers, websites, and integrated systems
- Ability to take initiative
- Ability to work independently
Preferred
- Understanding of system infrastructure, relational databases, & web technologies
EDUCATION/TRAINING
Essential
- Bachelor's Degree in IT related field
Preferred
- Master's Degree in IT related field
EXPERIENCE
Essential:
- 5+ years progressive IT experience
- 3+ years supervisory experience
- Systems and application design
- VB.Net and ASP programming language
- Basic understanding of IBM AS400 and DB2
Preferred:
- 3-5 Years IT Director experience in a distribution or manufacturing company
- Supporting IT in a foodservice/distribution environment