Business Leader, Credit Business Analyst

Business Leader, Credit Business Analyst

Location: United States-CO-Highlands Ranch
Organization: Client Support Services
Job: Account Management
Job Number :132582

Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Position Summary

The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, Back Office support and customer performance reporting. This role be in support of the Visa DPS Credit Product offering

Job Scope

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations supporting the Credit Product offering.

Responsibilities
-Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
-Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
-Review and approve staff card program changes and trend opportunities for department development.
-Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
-Proactively identify operational opportunities to increase service quality or efficiency.
-Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
-Assess operational opportunities to increase service quality or efficiency.
-Prepare and maintain detailed project plans, status reports, and issues logs.
-Represent customer system and operational requirements to internal Visa organizations.
-Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
-Coordinate internal Visa resources to ensure delivery on commitments.

Leadership and Teamwork
-Proactively drives team collaboration and provides direction for team goals.
-Looks for opportunities to share knowledge and experience department-wide to grow the group.
-Viewed as a SME both within Implementation Solutions and for external groups.
-Drives and is a change agent supporting Visa Values and departmental goals.
-Identifies project issues and works through controversy and conflict for resolution.

Communications and Relationship Building
-Proactively builds relationships beyond business as usual contacts.
-Ability to serve as the Most Valued Partner to internal and external stakeholders providing consultation at both Visa and industry levels.
-Ability to provide flexible collaborative work environment, adjusting communication styles for suitability to all audiences.

Qualifications
-Bachelors/Degree or equivalent experience.
-Requires a minimum 12 years experiences in a customer support role in software, financial or information services. Transaction and credit processing required.
-Experience using standard MS Office tools (eg MS Project, Excel, PowerPoint, Word, Visio, etc.).
-Provides consultation to internal and external stakeholders - demonstrates a broad base of industry understanding and a working knowledge of Visa product offerings
-Ability to manage a complex portfolio of projects functioning as a Program Manager
-Manages assignments that may be extremely complex requiring initiative and independent judgment to define appropriate courses of action where no precedence exists within the context of broad goals and long-term objectives
-Excellent time management, organization, and planning skills are essential.