Business Analyst Senior

Business Analyst Sr-90116

Description

Description

The senior BA will be responsible for gathering, analyzing, interpreting and presenting incident management data ensuring that all data is correctly captured and verified. Conduct problem analysis and submits recommendations for solutions.

Essential Responsibilities

Ability to prepare documents, reports, charts, tables, dashboards, scorecards and presentation to IT senior management.

Create reporting specifications on adhoc and permanent reports and maintain existing permanent reports used within the department.

Provide trend data and information; may recommend and/or manage changes to correct a problem or improve the quality of the work and/or process

Act as a problem manager who is responsible for managing the lifecycle of MTAI problem efforts to include consulting and driving actions

Perform workflow analysis as needed and recommends process improvements where needed

May develop new processes or manage existing processes within MTAI

Serve as subject matter expert of MI data

Performs other duties as assigned

Qualifications

Job Specific Required Knowledge, Skills and Abilities

Ability to take reporting requirements from internal management team, analyze them in detail and provide a solution that satisfies the requestor's reporting request.

Advanced Excel, using pivot tables to create charts and graphs for Scorecards and Dashboards

Demonstrates strong oral and written communications as needed for working with Senior IT Leadership

Proficient in PowerPoint

Advanced experience in report writing skills

Strong, proven analytical skills

Work under limited supervision

Job Specific Desired Skills

Knowledge of the TSYS Incident Management process

Experience and/or Knowledge in business as usual or production support role

Proficient in Service Manager application

Education/Experience

Four year college degree and 4 or more years professional experience or 6 or more years professional experience. Appropriate TSYS experience is preferred.

Behaviors

Teamwork

Assists in building an effective team

Takes initiative

Delivers quality service to customers

Assists in the training of other levels

Adaptability

Able to assume project leadership responsibility

Portrays a positive attitude

Flexible; adjusts to change

Accepts supervision/guidance

Ability to follow direction

Compiles with company standards/policies/procedures

Performs well in critical situations

Displays professionalism in both conduct and dress

Communications

Develops rapport with customers

Contributes/shares ideas and information Communicates effectively

Strong correspondence skills

Listens well/utilizes information

Documents project requirements

Quality minded

Skills and Competencies

Proficient in PC applications

Demonstrates effective oral/written communications

Understands external/internal customer expectations

Manages multiple projects

Answers complex system questions

Strong current industry knowledge

Comprehensive knowledge of modules or system

Analyzes process/workflow determine requirements

Selling skills
Organization:
Productively attends required meetings

Expands project management knowledge

Attends to detail

Multitask oriented

Working Conditions

Normal office environment

Some travel involved

Decision Making

Accepts responsibility

Follows plans and assignments

Exercises effective problem solving skills

Makes proactive decisions

Escalates issues when appropriate

Practices confidentiality

Job: Business Systems
Primary Location: US-GA-Columbus
Other Locations: US-GA-Kennesaw, US-GA-Atlanta
Organization: TSYS Inc., International Division
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: William Jacchia