Telecom Service Delivery Manager

Posting Job Title:Telecom Service Delivery Manager
Requisition #: 144067BR
Posting Location: Coppell, TX, US
Area of Interest:Project/Program Management
Position Type: Full Time

Posting Job Description

Time Warner Cable Texas Market currently seeks a Telecom Service Delivery Manager for our Business Services Department located in Coppell, TX. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:
The Service Delivery Manager reports to the Director of PMO and Service Delivery for the Texas market and is responsible for end to end implementation of signed contracts of all sizes and in all phases whether they require construction or not.
The Service Delivery Manager has cross-functional responsibility, authority, and accountability for the definition, planning, and execution of Business Class projects. This position leads a team who coordinates and documents project scope, defines and maintains project schedule, partners with functional managers for resources, provides direction to and coordinates between functional areas, reports progress and issues on a weekly basis or as needed.
The Service Delivery Manager will direct the day-to-day operations of the Project Coordinator Team which oversees all projects as assigned. Therefore it is highly important for them to have outstanding motivational, leadership, and team building skills.

ESSENTIAL FUNCTIONS:
- Manages team of project coordinators to successfully manage and deliver Fiber or HFC Services as needed.
- Works with team, clients and sales staff and is primarily responsible for the successful delivery of projects on time, to budget, and within scope/quality.
- Determine the required cross functional staff and resources needed to effectively complete projects.
- Understands and clearly defines the scope of assigned projects.
- Tracks projects against the plan and adjusts schedules accordingly ensuring to notify all key stakeholders.
- Communicate regularly with project team, functional managers, and all key stakeholders to ensure all are apprised of the project status, issues impeding progress, actual to budget cost, and recovery plans for off-track items/tasks.
- Prepares and updates project management documentation including but not limited to, project plans, meeting agendas, feasibility reports, and project update reports.
- Establish and maintain an assessment of risk throughout the duration of the project.
- Manage and motivate team members to higher performance.
- Hold others accountable for completion of project task and actions items.
- Proactively ensures progress of the project by meeting with functional area managers to check for understanding and clarify project scope as needed.
- Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussion).
- Produce a final report and evaluation of the project, lessons learned.
- Assist with all aspects of project budget.
- Assist in the development of workflow process as required.
- Assist in the development and understanding of operations management staff as required.
- Contribute to the ongoing improvement of Project Management methodology and process flows.
- Support Strategic planning and Sales initiatives.

JOB REQUIREMENTS:
- High school diploma or equivalent (GED) is required.
- Bachelor of Science/Arts degree or equivalent project management work experience is preferred. 5+ years of relevant project management experienced required
- 5-7 years experience project managing a variety of business services projects at all levels.
- Relevant experience delivering facilities based telecommunications services desired.
- Project Management Professional (PMP) certification or extensive experience using a PMI based Project Management Methodology strongly desired.
- Experience managing projects for internal and external customers and developing effective customer relationships desired.
- 2 -3 years previously worked in a Commercial Business Service fast paced environment highly desired.
- Telecommunication and/or cable experience preferred.
- Past Project Coordinator experience strongly preferred.
- Previous experience in Service Delivery organization strongly preferred.

CBTWC 05/01/2013

FCC Unit_TWC: HQ449
Controlling Establishment ID: 00351 - Coppell Canyon

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.