Help Desk Level II, Windows OS, supporting mobile devices Help Desk Level II Based in beautiful West Los Angeles CA, with are a national entertainment conglomerate that is experiencing unprecedented growth. We are in need of an experienced Help Desk Technician who will identify, diagnose and resolve level 2 problems for users of the mainframe, personal computer software and hardware, district network, the Internet and new computer technology in a call center environment. We need you to be our first line of support to corporate and executive clients and possess a "we can help" customer oriented attitude.
What you need for this position:
- Strong help desk background providing level one support for all technical issues
- Experience supporting standard software including Windows 2000/XP, Microsoft Outlook Exchange, Microsoft Office and Internet Explorer
-Experience supporting customers in multiple remote locations, utilizing remote support tools
-Excellent teamwork and leadership skills
- MCP, MCSE, CompTia A+, Network+, or Help Desk Professional Certification a plus.
- Bachelor's Degree
What's in it for you:
- A tremendous growth opportunity in a very stable and profitable entertainment company
-The ability to use your customer service skills to help our core internal clients
-The ability to directly affect the customer experience and the continued growth of the company
-You will be compensated very competitively and will receive full benefits.
So, if you are a Technical Support Engineer with Tier 1 2 technical support skills and you are seeking a high growth technical support role, please apply today! DN-Help-desk-Lev-II, CyberCoders
CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.