Business Systems Analyst, Project

Job Title: Business Systems Analyst, Project
Job ID: 17828
Location: Dallas,TX, US
Full/Part Time: Full-Time
Regular/Temporary: Regular
Line of Business: Epsilon

About the Opportunity
The Business Systems Analyst will contribute to, produce and manage client deliverables relative to our multi-channel marketing engagements, serving as a liaison between client staff and internal Epsilon technical delivery teams. The Business Systems Analyst will work closely with account team leads to ensure accurate and timely delivery of account deliverables, with a focus on leading business/systems analysis tasks across the full SDLC life cycle of a client implementation, to include requirements, functional specifications, SIT and UAT.

Responsibilities
Function

1. Support and coordinate the full SDLC processes and associated tasks such as requirements, functional specification and other client documentation
2. Support and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution as related to a new client implementation, or significant enhancements to an existing implementation
3. Support production staff and client end users in the use of the overall client solution with a focus on newly released client implementations
4. Act as a BSA client contact
5. Support and coordinate Change Management initiatives
6. Support and coordinate Issue Management events from identification through resolution

Qualifications
Specialized training

1. Solid understanding of Relational Database Management Systems
2. Working knowledge of SQL
3. Working knowledge of Unix, Flat File processing, Data Hygiene and/or CDI
4. Working knowledge of project management methodologies and creation of defined artifacts
5. Background in (or strong understanding of) Marketing concepts, Direct Mail, or CRM is a plus.
6. Understanding of Email tools and technologies is a plus
7. Understanding of data warehouse and data mart concepts is a plus
8. Working knowledge of: campaign management/execution tools (Unica, SAS MA, Alterian, etc.); Business Intelligence tools such as Business Objects, Cognos, Microstrategy, and/or Microsoft Reporting/Analysis Services; and/or Web technologies is desired

The Business Systems Analyst should have experience in implementing, testing and support of solutions across the full software development life cycle, preferably in a direct marketing environment. Special emphasis is on gathering requirements, analysis, ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies.

Relevant experience may include some or all of the following:

1. Has performed basic BSA tasks within the SDLC process
2. Has supported Change Management and Issue Management
3. Has had experience consulting with external client contacts, but not necessarily as the lead contact
4. Has experience working in a service organization
5. Has contributed to or authored client deliverables
6. Has maintained project/account documentation
7. Has created operational, campaign or business reports
8. Has worked with technical staff to design and implement technical solutions
9. Has experience in systems development
10. Has participated in integration of new development into an existing technical solution
11. Experience working within structured software life cycle and development methodologies (eg, Agile, RUP, RM-ODP, RAD) as well as rapid prototyping a plus

Other Skills, Knowledge or Abilities:

1. Strong written and verbal communications skills
2. Strong analytical and problem solving skills
3. Good negotiation skills
4. Good time management skills
5. Detail-oriented, able to multi-task and prioritize
6. Good listening skills
7. Self-starter with a strong initiative

This position requires an individual who can work well under pressure, multi-task, learn the business (marketing programs, tactics, and business rules) quickly, and be proactive with the client and agencies -- driving toward decision/resolution on open issues, always seeking the business context around an requirement or operational request. Attention to detail, strong listening skills, and good verbal and written communications are required.

Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.

About Us
Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modelling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company.