Software Support Manager

Job Description: Assists the Assistant Chief of Application Support and Development in managing complex phases of applications systems analysis, development, coordination, implementation, and documentation ensuring that user applications and sub-system activities are compatible with county objectives; conducts systems planning and reviews computer design applications; coordinates issues within and between the county departments, vendors, contractors and service providers regarding resources, deadlines and standards; and resolves complex computer and application related problems.

Manages software support staff to: Troubleshoot and resolve technical problems. Research, report and correct quality assurance issues. Coordinate county and vendor resources to ensure project completion within budget; direct system maintenance and support, and ensure user satisfaction. Monitors the development and modification of software, maintenance of databases, and installation of new computer hardware and software. Provides status reports on utilization, system performance, and other related matters. Serves as liaison between departments, agencies, vendors, contractors and Commissioners Court to establish and maintain working relationships and seek solutions to technology issues/problems, and ensure compliance with County-wide standards. Reviews, evaluates and develops recommendations for enhancements and support of applications. Performs other duties as assigned.

Job Requirements: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Mathematics, Engineering, or a technical job related field of study. Seven (7) years of experience in applications analysis project involving multiple computer subsystems, including four (4) years of project leader/management responsibility. Knowledge of application support standards for the support and maintenance of complex web-based applications. Experience developing and implementing systems where the data is of a very sensitive, secure and confidential nature. Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with employees, departments and the user community. Knowledge of systems analysis, development, planning, and documentation methods and standards; database organization, access, and retrieval techniques. Must pass a background investigation. Required to be on call at all times. Standard office environment.  Service in local Government is preferred. 

To apply visit our website.  Starting salary is based on experience and education. 

EOE