Service Delivery Manager

Requisition #: 60117
Job Title: Service Delivery Manager
Country: United States
State: Iowa
City: W. Des Moines
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Benefits at ADP. It's what our clients turn to us for. . .The best in HR benefits and administration solutions so they can focus on what's important to them. With us, you combine your expertise with our industry leading products to deliver the best in integrated solutions to our clients.

Insightful Expertise is a core value at ADP. In National Account Services, it's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like minded individuals who want to be part of our winning team.

ESSENTIAL RESPONSIBILITIES:
- Manages daily activities of functional team members to ensure delivery of optimal service, client satisfaction, retention, and profitability. Provides continual internal communications to enhance the organization's effectiveness in dealing with critical client issues.
- Works closely with Implementation staff during the implementation phase and with Account Management to ensure service objectives are met.
- Ensures appropriate distribution of client assignments to team personnel.
- Communicates regularly with client to evaluate service satisfaction and to interface on day-to-day service delivery questions. Provides status reporting to client as appropriate.
- Oversees the coordination schedules and resources (including project management of annual enrollment
- Identifies and resolves issues affecting service delivery.
- Provides operational reports to management and client according to scheduled deadlines. \
- Participates in decision-making process within the sites, as required, concerning client support issues and procedures.
- Provides direction to Operations personnel regarding individual client assignments and high priority project delegation

Qualifications Required:
(Experience, Skills, Academic)

QUALIFICATIONS:
- 3 - 5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll, HRIS and/or system implementation.
- Ability to prioritize critical client issues.
- Able to manage time and client conflict resolution.
- Able to analyze and bring resolution to complex system and processing issues.
- Able to identify, diagnose and resolve issues affecting client service.
- Understands the architecture/structure of the system.
- Able to communicate complex issues and resolutions by using concise language.
- Able to manage projects, including the creation and utilization of a project plan, and ability to effectively gather and document business requirements.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

J2WCORE

JBC

All Locations: United States, W. Des Moines, IA

Education:
Job Category: Client Service
Area of Interest: Account Relationship Mgmt