Corp Tech - Infrastructure Services Manager, Database & Middleware

Title:Corp Tech - Infrastructure Services Manager, Database & Middleware
ID:13000816

Description

PRIMARY OBJECTIVESThis position will be accountable for ensuring end to end service performance and the cost to deliver the service meets or exceeds established objectives. The manager in this position will accomplish these objectives by controlling service risk through championing and promoting improvements in the areas of people, process and technology and promoting and managing the service through effective relationship building with stakeholders. This position will be responsible for working closely with the DBMW Infrastructure Owner and DBMW leadership to translate the DBMW vision into an executable strategy. Additionally, the manager will provide high quality communication for senior management during and after service issues. This role also ensures all service governance activities are carried out in accordance with Technical Policy and Standards.
MAJOR AREAS OF ACCOUNTABILITY Leadership and Communication (40%)
- Accountable for improving end to end service by driving existing initiatives like Lifecycle Management and Chargeback.
- Accountable for defining and working with DBMW leaders to implement new strategic plans based on DBMW vision.
- Responsible for prioritizing strategic initiatives in conjunction with infrastructure owner.
- Ensure consistency in implementation of standard operating model across all teams.
- Lead setting of service management strategy to maintain and improve risk posture.
- Ensure maintenance contracts, schedules and activity are appropriate to manage risks.
- Represent the infrastructure at Major Incident (ICC & EMC) meetings.
- Represent the infrastructure at Global Service Forum meetings.
- Defines and sponsors Service Improvement Programmes (SIPs) when required.
Process and Technology (30%)
- Report on service level performance on a regular basis.
- Contribute to and tracks agreed service metrics for the infrastructure.
- Manage and own the Service Availability Risk Register (SARR)
- Drive change and incident management objectives across all teams
Strategy (30%)
- Develop strategies for
- Identifying high cost/low value areas within the service
- Maximizing value provided and minimizing the cost to provide the service
- Clearly articulated service offering
- Competitive analysis of service offering
- Collaborate with other Thomson Reuters companies on processes, best practices, and technology solutions
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

REQUIREMENTS

Education and Experience
- B.S./B.A. Computer Science or related field; or equivalent level of experience
- 8-10+ years progressive technology experience including at least 3 years experience leading teams
- Experience in database technologies preferred
Knowledge and Skills
- Proven skills in leading high performing teams that demonstrates excellence in a dynamic fast-paced environment with a high degree of flexibility and accountability
- An understanding of ITIL and operational support strongly preferred
- Strong interpersonal skills supported by expressive oral and written communication styles
- Proven project management skills with a special focus on organization
- Strong technical aptitude - database platforms, operating systems, network, etc.
- Strong analytical skills
- Strong communication and presentation skills
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

.

.
According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).
Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects? In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they've worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.
Learn how our technologists help build the knowledge economy. Download our Tech Careers iPad app

Job: Technology Development Family Group
Primary Location: Eagan, MN, US
Other Locations: New York,New York,United States of AmericaCreve Coeur,Missouri,United States of AmericaCarrollton,Texas,United States of America
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift: Day Job
Travel: Yes, 10 % of the Time