Title:Data Center Technician 2 (Rotating Schedule)
ID:TEC00028254
Description
Data Center Technician 2
Thomson Reuters is seeking a highly motivated individual to join our Physical Implementation team. This individual will be a part of a fast paced, highly dynamic organization responsible for supporting over 15,000 Servers and related peripheral equipment. Specifically, we are looking for an individual with a wide range of knowledge and skills from asset management to data center equipment installation that can make an impact on our internal processes. This individual will have the opportunity to work with a wide range of customer and technical groups and will be an integral part of this organizations success.
This role requires individuals to work each shift for a 4 month period before they are assigned to a permanent shift (one year rotating).
1st shift, Tuesday-Saturday
2nd shift, Saturday-Wednesday
3rd shift, Tuesday-Saturday
PRIMARY OBJECTIVES
Responsible for installation and support of a variety of distributed systems equipment, including configuration, asset, change and problem management processes.
MAJOR AREAS OF ACCOUNTABILITY
- Coordinate and perform installation, coordinate and perform changes of distributed systems (Intel, RISC) within the Data Center (25%)
- Install, move, perform scheduled changes, and troubleshoot Servers and server related equipment (ie Servers, Switches, Routers, and misc. technology equipment) to ensure systems and application have network connectivity to support business requirements (25%)
- Provide problem management services by utilizing diagnostic tools to aid in troubleshooting efforts including 24x7 rotating pager support (25%)
- Establish and maintain configuration documentation and assist with general asset and inventory management processes (15%)
- Perform equipment and system testing (10%)
RESPONSIBILITY FOR WORK OF OTHERS
- Participate on project initiatives as requested
- Facilitate and coordinate improvements to group processes and technology solutions, ie build processes, change/problem management, inventory/delivery process
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Qualifications
Education
- 2 year technical degree or 2+ years of network/server/Data Center work experience.
- 1 - 4 years work experience in the Data Center industry is preferred.
Knowledge and Skills
- Work independently and with others on tasks with some technical and management guidance
- Thorough understanding of cabling best practices (EIA/TIA Standards).
- General understanding of LAN/WAN/Telephony concepts
- Effective written and verbal communications
- Ability to learn new technologies with an interest in expanding and applying this knowledge as new ones emerge
- Working knowledge of PCs and one or more operating systems
- Ability to work effectively in a fast-paced, challenging team environment
- Ability to manage multiple and sometimes competing priorities
- Ability and willingness to support equipment crossing multiple platforms, including providing 24x7 pager coverage on a rotating basis
- General knowledge of Thomson Legal & Regulatory products is preferred
Previous Experience
- Windows and Microsoft Office
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).
Job: Technology Operations
Primary Location: Eagan, MN, US
Organization: Tech - Data Center Operations
Schedule: Full-time
Job Type: Standard