Senior Windows Systems Engineer (Eagan)

Title:Senior Windows Systems Engineer (Eagan)
ID:TEC00027996

Description

We are looking to add a Senior Systems Engineer to our high performing team to participate in supporting Servers running Microsoft technologies for the legal strategic business unit. Key to this position is taking the technical direction from architecture and implementing it within the team and workgroup, and then providing analysis. This includes participating in major technical initiatives, providing experienced day-to-day support and engineering functions, as well as being a contributor to the solutions design process. Good professional communication skills and developing technical and organizational leadership capability are integral to this position.

MAJOR AREAS OF ACCOUNTABILITY

Technology
- Help implement technical strategy for the Windows team, including adoption of new tools and procedures.
- Participate in technical initiatives across the workgroup such as Operating System life cycle management or PCI audit compliance.
- Technical resource for the solutions design process.
- Support enterprise environment with ~8000 Intel-based Windows 2000, 2003, 2008 Servers, including patching and other related software/agents.
- Participate in testing and evaluation of new technologies to ensure compatibility and functionality.
- Stay current on industry trends and new technologies and recommend future projects.
Operations
- Contribute to a variety of virtual teams with members of multiple groups to proactively address support issues.
- Lead server performance trending and problem root cause analysis.
- Follow policies and procedures for change and incident management.
- Work to consistently exceed team task performance metrics.
- Submit weekly time accounting.
- Carry a 24x7 pager and participate in rotating pager schedule.

Business
- Exhibit strong organizational, analytical, multi-tasking, and prioritization skills.
- Contribute to strategic vision development for the Windows team.
- Develop and maintain good trust relationships with internal customers supported by the team.
- Develop a solid understanding of supported product lines and technologies.
- Understand and help define internal business processes.
- Translate business requirements and architectural standards into technical solutions.

Leadership & Communication
- Contribute to the CPS Legal Windows leadership team.
- Provide coaching and guidance to systems engineers.
- Lead projects providing task direction to achieve goals.
- Recommend process improvements.
- Document technical problems, resolutions, and processes for assigned work for later reference.
- Develop leadership qualities and conduct business and communicate in a professional and courteous manner.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education
- Bachelor's degree or 5 years' experience in related work experience.

Knowledge and Skills

Requirements
- Knowledge of Microsoft Server Operating Systems.
- Active Directory experience.
- Server virtualization experience.
- Knowledge of supporting services - Antivirus, Backup, Monitoring, etc.
- Enterprise ITIL service management experience
- Scripting/automation skills
- Demonstrable Customer Focus attitude.
- Proven analytical and troubleshooting skills.
- Well versed in project management methodologies.

Preferred
- Microsoft Certified Professional in Windows 2003 or above.
- Understanding of storage, network, and hardware technologies.
- Proficient with web and development technologies.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Job: Technology Operations
Primary Location: Eagan, MN, US
Organization: Tech - Data Center Operations
Schedule: Full-time
Job Type: Standard
Travel: No