Application Managed Services/Hosting SME

Job Order: J1112-0542 - Permanent Full Time
Title: Application Managed Services/Hosting SME
Category: Information Technology
City: Fairfax, Virginia, United States

Job Description: Application Managed Services/Hosting SME

CGI is seeking an experienced Managed Services/Application Hosting/AMS (Application Managed Services) Capture Support Engineer to develop and deliver presentations to C-level State and Local governments, including existing customers of our ERP application as well as potential new customers, explaining the value proposition around managed application services (eg production operations/maintenance/DR/infrastructure) for an enterprise-wide business application solution.

- The candidate will brief the C level client audience on industry trends and key considerations either in advance of a procurement effort and/or as part of framing an unsolicited proposal to (preferably) develop a sole source opportunity with an existing customer.
- They will determine the customer's/prospect's challenges and associated drivers against which a managed service value proposition can be mapped.
- Create interest/demand so that the customer/prospect engages CGI in a Proof of Concept (POC), participates in capturing data for the development of a business case, and agrees to sponsor the initiative based on target outcomes.
- Identify the customers/prospects pricing and financial objectives while developing a trusted relationship and subsequently participating in the strategy for successfully positioning the resulting managed service within the state/local government.
- Convince the customer/prospect through the POC that managed services presents a preferred deployment model (vs. onsite, client application management).
- Engage with the customer/prospect in framing the requisite business case for the managed service, determining the associated messaging, and supporting the presentation of the case to other key, senior stakeholders.
- Support the socialization of the managed services value proposition to second-level stakeholders across the customers/prospects organization.
- Ultimately, work with the customer/prospect to refine the solution by successfully negotiating the complex business terms associated with a multi-year, multi-million dollar managed services agreement.

POSITION REQUIREMENTS
- 5+ years minimum experience working in/with application managed services, preferably not only in selling it, but having direct exposure to delivery. (Application Hosting)
- At least general familiarity with the State & Local government industry and/or ERP applications/solutions.
- Strong presentation and consulting skills, particularly with senior client executives.
- Proven presentation development and written communication skills showing an ability to structure and simplify the explanation of complex concepts and value propositions.
- Possession of a charismatic personality that engages clients in a dialogue, quickly builds trust, and reflects a passion/enthusiasm for this domain that is contagious and reassuring.
- Understanding and experience in underlying technologies, practices, and concepts related to managed services and solution hosting (standards, certifications, norms, service level agreements, disaster recovery, etc.).
- Must be able to quickly establish credibility around CGI's competency and proficiency in this discipline.
- Must be able to diplomatically yet convincingly respond to challenges and impediments senior client executives (IT and business) may raise to managed services.
- Must understand and be effective at relationship selling (as opposed to software/solution selling)
- Exposure to Managed Services contracting for an enterprise solution/product
- Microsoft Office, particularly PowerPoint presentation development, but including Word and Excel. Visio and MS Project familiarity are desirable.
- Bachelor's degree or higher

-LI-JF1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- IT Governance
- IT Service Management

Reference: 224327