BI Business Analyst (Microsoft Licensing, GP)

Job Category: Operations
Location: Fargo, ND, US
Job ID: 829196-105833
Division: Operations

Unleash your potential at Microsoft Licensing, GP, Microsoft Online, Inc. and Microsoft Operations Licensing Corporation. We enable organizations, large and small, to acquire, distribute and administer Microsoft's vast array of products including software, hardware and services for all market segments. Using Microsoft's extensive resources, every member of our team helps create innovative solutions to fit our customer's needs.

We are leaders in global product licensing for Microsoft, working in a dynamic industry that is continually expanding. We recognize the value that different life experiences and viewpoints bring to our organization and are looking for individuals from diverse backgrounds to contribute to a growing business. Microsoft Licensing, GP, Microsoft Online, Inc. and Microsoft Operations Licensing Corporation bring together great people with great values to provide support across the Americas and Asia to solve global challenges. Be a part of the future of technology on our team.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Competing Operationally. Playing to Win.

Organization Summary:
Microsoft Dynamics (MBS) is a suite of Microsoft products which provides adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions and services to its customers. MBS Operations is responsible for providing end-to-end order to fulfillment and provisioning for the Dynamics business; provides multiple shared service capabilities to the field & product group internal clients; post-sales support and also provides Program and Project Management; Business Intelligence; and Process Engineering services.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Position Description:
As a BI (Business Intelligence) Business Analyst, you will focus on delivering critical reporting and data analysis to support the BI required by the MBS Business Operations team. This is an opportunity to leverage your passion for Business Intelligence to add considerable business impact through delivery of critical BI solutions.

You will need to be comfortable in a wide range of settings: from presenting to senior leaders to coaching BI solution fundamentals to a non-technical audience. You must be self-motivated, proactive, and possess the demonstrated ability for maintaining depth of expertise in data understanding, business process and technical domains. This position requires a combination of strong organization, prioritization, excellent interpersonal, verbal and written communication skills and the ability to drill deep into an issue. It also requires working well in a team environment and building strong partnerships across different organizations.

Responsibilities:

Business Partnering & Engagement - Serve as a primary point of contact to support the MBS Business Operations team. Proactively engage with business partners and core support teams on all BI reporting and data deliverables. Own the related BI solution roadmap, success criteria, and prioritization of deliverables in the respective business area. Provide valued solutions that help decision makers more effectively manage their business. Become a trusted advisor to your business partners.

Data Analysis and Reporting Excellence - Own the execution and management of prioritized initiatives including end to end reporting, metric, scorecard, and data set delivery. End to end delivery includes comprehensive documentation of business rule requirements from business to technical terms; development, testing, and readiness/end user training. Identify and drive analysis around data issues, propose resolutions, assess impact, and ensure successful outcomes. This includes regular proactive engagement with multiple up-stream and reporting source system owners in order to better understand down-stream BI impacts. Support regular and periodic processes including month-end/week-end reporting rhythm, planning, and budgeting along with related coordination and communication.

Process Improvements - Thoroughly understand business and operational processes to identify, develop, and drive solutions that optimize these processes to drive BI delivery and Business insight. Drive specific process improvements in business partner areas to provide thought leadership and value add to stakeholders.

BI thought leadership - Drive proactive and strategic value-add solutions by understanding the right application of technology and infrastructure. Stay at the forefront of industry trends and best practices to apply innovative solutions with high efficacy and efficiency.

Basic Qualifications:
Bachelor's degree in a technical discipline or equivalent work experience
A minimum of 5 years of demonstrated work experience in a combination of project and/or program management.
Data analytics, business intelligence, and/or financial analysis experience
Strong cross-group collaboration and business partnering skills, including excellent interpersonal skills to build positive working relationships across groups and all management levels
Demonstrated understanding of data, metric, reporting, and scorecard solution delivery
Detailed oriented and have passion for BI data management
Must be able to multi-task, identify and prioritize issues, complete tasks on time and within budget
Ability to deal with ambiguity associated with working in a fast paced and changing environment
Sound problem resolution, negotiation, judgment and decision-making skills
Strong written and verbal communications skills including experience in presenting complex data and solutions
Strong PC skills across the entire Microsoft Office Suite, especially Excel, VSTF toolsets, MS Project

Preferred Qualifications:
SQL query writing preferred; Understanding of OLAP, SQL Analytic Services, SQL Integration Services, and SQL Reporting Services are a plus
Knowledge of internal tools, data sources, and reporting (MS Sales, Commerce Platform and Commerce BI, MARS/Mercury, SAP, etc.) strongly desired
Expert knowledge of Operational and/or business processes
Be able to effectively drive cross-group communication and cooperation, using strong communication, project management, and organizational skills
Passion for driving results
Exceptional people-management skills
Ability to influence others
Detailed oriented & thorough, with ability to think big picture and understand the key trends and levers that drive the business
Demonstrated cross group collaboration abilities
Strong negotiation and conflict resolution skills

MSOPS:CO
MSLIJOBS
MBD-S&M