Helpdesk Support Specialist

Yoh has a contract opportunity for a Helpdesk Support Specialist to join our client in Panama City, Panama.

Possession of or the ability to obtain a Secret Security Clearance is required as a condition for employment.

Job Responsibilities:

- The Customer Service Desk Representative will perform all or some of the following Job description:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.

Job Qualifications:

- MUST have Security + Certification
- Must have experience supporting Windows XP/7, Active Directory and Exchange
- Proficient working with Windows 7

Discover all that's possible with Yoh. Apply now.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

J2WVETJOB

Ref: 1021137

YFS/Aviation: IT & Telecom