Implementation Support Engineer

Implementation Support Engineer (Job Number:131178)

Location- United States-CA-Foster City
Organization- Client Support Services

Job- CYBS Product Support

Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Position Description:

The Implementation Support Engineer will provide implementation support directly to our merchant developers for Visa's online payment products and services. This person will be responsible for partnering with the Visa Integration team to assist merchants with implementing Visa's payment product on merchant websites. Ideal candidates will have both superb technical coding experience and customer facing skills.

Responsibilities include:
-Troubleshooting integration issues at the code level
-Researching server and client code
-Escalating issues to Level 3 engineers and helping to prioritize bugs
-Taking the technical lead on integration support
-Interfacing with both direct merchants and channel partners
-Representing Technical Support to product team

Qualifications
-In-depth technical experience in a technology company or web consulting business such as technical support, software development, or Back End web development is preferred. Recent college graduates will also be considered.
-Proficient in web-based software development technologies (PHP, ASP, .NET, Java, JavaScript, Ruby)
-Web Technologies: JS, HTML, familiarity with other Scripting languages is a plus, request/response paradigm, XML, JSON, Web Services.
-Web Security: SSL, HTTPS, Hash algorithms.
-Strong SQL skills.
-Understanding of how to search logs, etc.
-Experience working with E-commerce platforms, shopping cart modules, and/or payment service provider (gateways) required. Good knowledge of payments and eCommerce sector.
-Strong written and verbal communication skills.
-Experience working directly with customers. Prior Technical or Customer Support experience is preferred.
-Strong problem solving skills.
-Bachelor's or Master's degree in Computer Science, Electrical Engineering, Computer Software Engineering, or equivalent experience.