IT Manager - Performance Testing (QS) (USA)

IT Manager - Performance Testing (QS) (USA)-730715

Description
Level: Manager

The Quality Assurance Performance Test manager manages the testing for software releases by leading and guiding their team using industry-proven quality assurance policies and practices. This resource will work closely with project and program teams to ensure all requirements are met and risk identified prior to release to production. Responsible for all aspects of quality project delivery (estimates, resource fulfillment, task management, scheduling, risk management, forecasting test case execution, defect management and test progress metrics).

Overall Responsibilities
- Requires thorough technical, analytical and operational knowledge within the QA area of accountability with specific responsibilities for leadership and supervision of design, development and implementation of test strategies to effectively and efficiently manage business and technical risks
- Identify software and system risks associated with business processes and IT solutions architecture; leverage knowledge of these risks to guide team in selecting optimal risk mitigation techniques based on system changes
- Lead a team of testing Performance Testing specialists responsible for the performance testing and regression testing of IT multi-tier software systems; partnering with project/product management for resource ramp up/ramp down, identifying resources/skills, resource allocation, task assignments and managing groups/teams
- Maintain schedules and coordinates activities of the QA team while maintaining high quality execution; owns estimation and forecasting, identifying task dependencies, test schedules, utilization of test environments
- Monitors adherence to quality standards in development, testing and business processes and able to produce quantifiable metrics to measure success; ensures test deliverables are prepared per enterprise guidelines
- Analyze product requirements with members of the project/product delivery team and devise the testing strategy; aligning a risk-based test approach mitigating risk exposure within all phases of testing; utilizing performance testing automated tools
- Identify interdependencies, ambiguities or omissions, and make suggestions to improve requirements and ensure usability/testability
- Develop effective relationships within and among key stakeholders crossing business and technical teams, negotiating expected outcomes
- Monitors the completion of tasks within time and cost constraints and ensures technical and functional objectives are met
- Interface with senior management to report on project and program milestones and to present project needs; identify and evaluate milestones, project plans, deadlines and team progress; identify and escalate risk
- Advocate for quality delivery; coordinates activities with overall development team, administers the testing problem management process including monitoring and reporting on problem resolution
- Implement improvements, which may require ingenuity and creativity, within quality assurance program and operational systems with measurable quality indicators; Prepare and discuss quality reports with management
- Manages the development and retention of proactive, technically strong service oriented staff
- Provide leadership and mentoring of staff, while staying abreast of the details of all projects and initiatives. Ensure work is delivered in accordance with agreed scope, time, financial, and quality measures
- Manage team knowledge development and training to ensure expertise for key application testing, system deployment and cross-training of team members

Qualifications
Basic Qualifications:
- Bachelor's degree in Computer Science, Information Technology or related field, or military experience, or substituted for 5+ years of relevant IT/Quality leadership experience
- 5+ years experience leading Performance Testing functions.
- 3+ years experience with business processes and related systems supporting either Commercial Bank, Retail Bank, Credit Card or Finance industries
- 3+ years leading QA teams, including several years at the QA performance
testing lead level
- 3+ years people management and leadership experience with a service-oriented interpersonal style. Ability to develop and maintain business relationships at all levels with internal and external organizations
- 3+ years experience with various project management methodologies, including Agile methodologies and supporting techniques (eg Test Driven Development and continuous integration processes), packaged system implementations, and traditional specification-driven approaches

Preferred Qualifications:
- 7+ years experience leading Quality Assurance functions with demonstrated experience in Software Development Lifecycle quality deliver with direct leadership experience.
- 5+ years experience leading Performance Testing functions.
- Ability to share and communicate ideas both verbally and in writing to staff, business sponsors, managers, and technical resources in clear concise language that is appropriate to the target audience
- Experience in both distributed and Mainframe performance testing. Working knowledge of Networks and Infrastructure, Web technologies, Legacy, Client Server computing, Cloud computing and Virtualization, and databases.
- Experience in performance testing, prototyping, bottleneck analysis, statistical analysis, capacity modelling, performance driven design, profiling, availability management, and troubleshooting.
- Experience leading ambiguous situations, dealing with IT issues and coming up with effective solutions to ensure project deliverables on time and within budget.
- Experience in implementing test tools and software test reporting, including developing, implementing, maintaining and managing manual/automated testing systems and environments
- Experience assessing systems risk and performance risk for determining appropriate levels of testing
- Strong collaboration, negotiation and influencing skills
- Ability to work in a dynamic environment with minimal supervision.
- Ability to think tactically & strategically in technical and business discussions
- Able to understand complex processes and risks, and articulate these in business terms
- Ability to assess the effectiveness of processes and procedures and recommend improvements
- Ability to identify barriers to progress and propose solutions
- Maintaining strong vendor relationships while challenging the vendors to meet commitments.
- Developing assigned associates to maintain a qualified and motivated staff
- HP Quality tool experience (ALM/Quality Center, Performance Center, LoadRunner, Sitescope)

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-Glen Allen-Richmond-Liberty Plaza II (12018)
Schedule: Full-time
Travel: No