Director of Training & Development, IT Education

Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
An experienced and highly motivated Training & Development manager to lead learning professionals in delivering industry leading dynamic, interactive, and innovative learning solutions for Operations and Systems divisions within Travelers.

This position is responsible for:

Directing short and long-term planning strategies that include creating distance learning and virtual training organizational capabilities.

Evaluating systems specifications regarding training delivery requirements, transforming specifications into cost-effective, technically correct solutions, including the planning for and purchase of hardware and software to support the training effort.

Identifying, developing, designing and delivering of classroom, virtual and blended learning curriculum to meet the technical and leadership demands of employees, vendors and business partners.

Responsible for all training programs for a line of business or organization or multiple business centers or locations.

Providing overall leadership and direction to a training team including coaching, mentoring and development.
Directly managing small staff and large complex project/program.

PRIMARY DUTIES AND RESPONSIBILITIES:
Direct the development of a comprehensive learning technology strategy, learning programs and curriculum for management opportunity, employee development, and technical training.

Monitor the technical installation of training software to ensure flawless delivery of technical training.

Partner with management to assess and develop short and long-term planning strategies and initiatives.

Determines the best instructional methods for each training program or session.

Design, develop and deliver programs/curriculum to meet training initiatives and enhance productivity for business.
Develop appropriate measures to ensure training initiatives are effective and in alignment with business strategy.

Evaluate the results of training, determine effectiveness and recommend appropriate alternatives.

Monitor and control all related expenses, ensuring cost effective methods are utilized and business training needs are met.

Identify and deploy appropriate resources to meet client needs.

Identify, evaluate and negotiate vendor alternatives. Manage vendor quality.

Work with peers and business partners to identify areas where common training solutions can be leveraged across businesses.

Responsible for staff management and career development.

EDUCATION/COURSE OF STUDY:
College degree or equivalent experience in adult learning techniques, customer service and management skills.
Typically 8+ year-s professional experience.
Professional training credentials preferred.
Management experience preferred.

OTHER:
Leadership:
Develop team goals and drive strategies to meet business objectives.
Manage and develop staff.
Excellent communication skills and presentation skills
Organizational skills
Attention to detail.
Strategic thinker.
Self directed.
Influence and negotiation skill.
Ability to handle multiple priorities
Advanced Needs Analysis Skills
Advanced Design, Development, and Delivery principles.
Advance Evaluation/Impact Assessment techniques and knowledge
Strong Project Management skills
Advanced level of Business Acumen

Other:
IT Education:
Heavy focus on providing vendor training to Systems staff members and others, regarding technologies required to support application systems, as well as procedural training in other competencies as defined by the Enterprise Capabilities Office (project management, business administration, quality, requirements, etc.).

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Information Systems