Help Desk Support Analyst

Help Desk Support Analyst

Job ID #: 84491
Location: TX-Houston
Functional Area: Information Technology
Company: 23457 - American General Life Companies, LLC
Employment Type: Full Time - Permanent
Education Required: Bachelors Degree (or equivalent)
Experience Required: 3-5 years
Relocation Provided: No
Travel Percentage: 0


Position Description:

Help Desk Support Analyst

Picture yourself building a successful career at AIG working alongside other talented and highly motivated individuals who are committed to reaching a common goal. At AIG we believe that our success depends on a world class team with diverse and unequaled expertise. Join the ranks of more than 62,000+ of the industry's most dedicated and talented professionals. We invite you to consider putting your talents to work with AIG Life and Retirement in our Technology department.

Position Summary:
As the Help Desk Support Analyst you will be providing First Level Technical Support for remote customers, maintaining a high resolution rate and high customer satisfaction ratings.
Applicant must have a minimum of 5 years of First Level Technical Support experience.
Must be proficient in support of MS Office Suite 2003 - 2010 (Outlook, Word, Excel, PowerPoint)
Operating Systems support for Windows XP thru Windows 7 and 8;
Perform basic and advanced troubleshooting steps on DELL Laptops; VPN Connectivity (RSA/Checkpoint); Wireless technology; Active Directory (password resets and account management). Printer installations (DELL, HP, etc); Blackberry support; IPAD and Apple product support.

Organizational Structure:
This position reports to the Associate Director of Desktop Services and work of a team comprised of five other members

SAFG:CB04/08/2013

Position Requirements
The Ideal Candidate Should Have:
Minimum of 5 years of First Level Technical Support experience.
Must be proficient in support of MS Office Suite 2003 - 2010 (Outlook, Word, Excel, PowerPoint)
Operating Systems support for Windows XP thru Windows 7 and 8;
Perform basic and advanced troubleshooting steps on DELL Laptops; VPN Connectivity (RSA/Checkpoint); Wireless technology; Active Directory (password resets and account management). Printer installations (DELL, HP, etc); Blackberry support; IPAD and Apple product support.
Applicant must have excellent verbal and written communication skills along with high customer service skills.
A+ certification desired but not required


About Us:

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.