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Itasca Illinois
Permanent Posted: Friday, 4 October 2013
 
 

Under limited direction from ABS and the Client, the onsite Desktop Technician is responsible for handling tickets from a ticket queue in a timely manner and assisting users with various advanced systems issues.  The Desktop Technician maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems. The Desktop Technician may be asked to assist in special projects coordinated by the client.

Job Description

  • Respond to incidents assigned to the desktop services team at the clients site and resolve customer problems
  • Troubleshoot and research were necessary Level 2 type issues
  • Act as a final point of contact for resolution of issues
  • Document customer incidents in call tracking system
  • Interact with customers and co-workers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Support feature, functionality, and usage of specific applications
  • Troubleshoot software and hardware problems
  • Provide level 2 technical support
  • Stay current on and adhere to established policies, procedures and documentation

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Skills

  • Microsoft Office (ie Word, Excel, PowerPoint, Access)
  • Microsoft Outlook
  • Knowledge of RDS and VPN
  • Experience with WSUS and SCCM
  • Windows XP and Windows 7 Operating Systems
  • Active Directory and application support knowledge
  • 2-3 years of hands on desktop support experience
  • IT certification or related coursework
  • Strong customer service skills
  • Technical aptitude with strong PC literacy skills
  • Effective listening skills
  • Ability to follow policies and procedures; attention to detail
  • Strong enthusiasm and desire to learn
  • Work well in a team environment
  • Strong written and verbal communication skills
  • Self-motivation and organization
Itasca Illinois, United States of America
Recruiter
JS
10/4/2013 4:16:02 PM
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