Senior Manager National Business Network Integration - Itasca, IL

Sr Manager National Business Network Integration - Itasca, IL-NET000224

This position leads the development of operational design standards along with the development and implementation of network design solutions uniformly across the U.S. Cellular® network. The Sr. Manager of Business and Network Integration manages over a multi-discipline Matrix organization which includes Deployment Managers, Business Process Engineers and Standards Engineers.

This position has the overall responsibility for the development of operational design and engineering standards for the operations and maintenance of the U.S. Cellular® network. This position also is responsible for strategic development, planning and implementing key programs and initiatives across the U.S. Cellular® network.

Additional responsibilities include development of staffing models to accommodate the variability of service demands, generate business cases to justify resources and tools, develop and analyze metrics to measure performance and implement changes where necessary to achieve set goals. This leadership position acts to empower and inspire their multi-discipline team to achieve goals and recognize and reward success.

Develops and implements effective strategies and tactics to improve program management

processes, address enterprise project requirements, and identify alternative approaches required for

successful business outcomes

Provide and deliver executive management reports and presentations depicting operational results as well as operational plans and strategies

Demonstrate strong leadership, coaching, and guidance on a continuous basis to team members in the areas of

leadership, communication, stakeholder management, project lifecycle, operating procedures, processes and

practices

Analyze operational results, financial performance and customer satisfaction results in order to ensure alignment with corporate objectives

Facilitates and leads cross functional and intra-functional teams in planning and risk mitigation processes

related to interdependencies of projects and services provided

Develop and communicate design standards related to the U.S. Cellular® network operations including cell towers, switch facilities and hub sites to support a standards operation environment

Responsible for the strategic management of multiple project and groups

Lead initiatives to resolve highly complex problems, where analyses of situations or data require in-depth evaluation

Develop, improve and implement practices, policies and procedures which support he U.S. Cellular® network Set national performance standards for U.S. Cellular® network

Work with regional engineering operations, as well as NOCC management to ensure network quality

Responsible for research, trial and implementation of new products to enhance system integrity as well as optimize process efficiency

Build exceptional relationships with customer to foster increased satisfaction

Develop and implement organizational structural changes to achieve operational efficiencies and improved customer satisfaction

Responsible for measuring performance metrics for process or efficiency improvements and performance planning and review.

Analyze operational metrics and audit reports to ensure compliance. Responsible for the communication of such results to ensure network wide compliance

Act as a senior level escalation point to diffuse internal or external issues

Accountable for fulfilling customer contractual obligations and installation/engineering standards

Responsible for professional staff development, performance management and review, career planning/coaching.

Effective management of budgets and resources allocations

Promote the growth and development of inter/intradepartmental relationships

Bachelor degree in related discipline or equivalent experience required; MBA preferred

Minimum 10 years business experience in operations, with 7+ years of leadership experience

Advanced knowledge of telecommunication, engineering and/or network operations

Prior experience in project management with the ability to break down complex problems into manageable tasks required

Ability to build a cross-functional team is required

Exceptional leadership skills

Excellent verbal and written skills are required

Business knowledge of wireless industry a plus

Strong analytical and critical thinking skills

J2W:LI

Job: Network Operations
Location(s): Illinois-ITASCA_IL