Cheminformatics Application Support Analyst - Information Technology and Data Analysi

Cheminformatics Application Support Analyst - Information Technology and Data Analysis R&D-1304858

Description

Dow AgroSciences, based in Indianapolis, Indiana, USA, develops leading-edge crop protection and plant biotechnology solutions to meet the challenges of the growing world. Dow AgroSciences is a wholly owned subsidiary of The Dow Chemical Company and had annual global sales of $6.4 billion in 2012.

Dow AgroSciences seeks a Cheminformatics Application Support Analyst to interact with R&D scientists and to understand and support cheminformatics Discovery workflows. This Full time position is located in Indianapolis, IN, USA.

This position provides a talented individual a great opportunity to learn about a wide variety of R&D systems and work processes. The successful candidate will work closely with multi-disciplinary R&D scientists and the software development teams to support, troubleshoot and test new and existing information management systems. Dow AgroSciences has made significant investments in IT solutions and the successful candidate will identify opportunities to extend and enhance these systems as needs change or evolve.

The successful candidate for this position is expected to perform the following job responsibilities:

- Analyze and troubleshoot application problems; appropriately escalate issues to development or network teams
- Examine application-related information and provide recommended course of action to key stakeholders that will enhance the customer experience and/or solves existing business problems
- Develop and maintain production support process, tracking and documentation
- Develop and deliver end-user training
- Coordinate with developers and end-users to develop and execute appropriate test plans
- Identify changes in R&D processes that might lead to changes in application usage or expectations and recommend solutions
- Provide updates on issues and communicate with users, developers and leaders as appropriate
- Proactively monitor applications for expected results, trends and improvement areas

Qualifications

Skills/Qualifications:

The successful candidate is expected to have:

- Expert understanding of chemical structures and ability to interpret cheminformatics workflows
- Experience and expertise with cheminformatics molecular analysis formats and tools
- Proven expertise with database design, SQL/PL-SQL procedures and Scripting languages (JavaScript, VBScript, Perl, Python, etc.)
- Strong problem solving skills (ie, identification, replication, troubleshooting, resolution, verification, communication and/or escalation as required)
- Previous project leadership or Six-Sigma/Lean experience is a plus
- Understanding of software development processes and methodologies (ITIL, SDLC)
- Excellent communication and interpersonal skills; strong ability to communicate technical information to a variety of stakeholders both verbally and in writing
- Ability to collaborate effectively in a inter-disciplinary environment
- Demonstrated ability to multi-task and prioritize projects and tasks
- Ability to participate in system development discussions
- Demonstrated ability to utilize existing processes and the ability to define and implement change when the need arises

Education/Experience:

- Applicants should have a Masters degree or higher in computer sciences, chemistry, cheminformatics, biotechnology or a related field.
- Prefer applicants with industry experience (minimum 2 years, prefer 5 years).
- Applicants should have the desire and the ability to learn and understand scientific work processes.

Primary Location: North America-USA-Indiana-Indianapolis
Schedule: Full-time