Lead User Research Specialist - Kelley Blue Book

Lead User Research Specialist - Kelley Blue Book-131119

Description

The Lead User Researcher will conduct qualitative and quantitative research that will improve the user experience across Kelley Blue Book's products. This person will report to the Manager of User Research and work closely with designers, product managers and other researchers, to deliver insights about the consumer and customer (auto industry) experience. The Lead User Researcher needs to have a passion for user research of all types and be a creative thinker with a strong research foundation but a flexible approach. He must be open to exploring out-of-the box kinds of research as a member of this growing team. The ultimate goal of the user research team is to identify where user's needs meet business objectives and product requirements to prioritize design approaches across various devices and channels.

Qualifications
- Thorough understanding of best practices in user research, familiarity with standard design patterns across devices and user interface/information architecture conventions.
- Proven experience with techniques in qualitative research, including formal and informal usability testing, task and use-case analysis, ethnographic research, persona development, heuristic evaluations, contextual inquiry, participatory design, etc.
- Proven experience with techniques in quantitative research, including survey construction, understanding results of analytics and multivariate analysis, etc.
- Bachelor's degree in Human Factors Psychology, Cognitive Psychology, Human-Computer Interaction, Experimental Design, or equivalant
- Familiarity with in-lab and remote, user research tools (eg, Morae suite, Usertesting.com, Userzoom, Surveymonkey)

Job: Information Technology
Primary Location: US-CA-Irvine
Schedule: Full-time