GECARS Support Analyst

Job Number: 1804091 Business: GE Capital Business Segment: Capital - EMEA About Us: Working Capital Solutions (WCS) leverages the financial solutions and industry expertise of GE Capital to offer Accounts Receivable management on a global basis to GE and its affiliates. We offer a full range of Accounts Receivable management capabilities, including financing and servicing solutions through our world class people, processes and technologies With over $55B receivables purchased annually and $10B of serviced assets at year end 2012, WCS provides credit and collections services through five Centers of Excellence and over 12 locations globally. WCS is part of GE Capital EMEA - one of Europe's largest commercial and consumer lenders with more than five million customers and operations in 19 countries.

WCS is committed to global diversity by employing the brightest minds in the world to help us create limitless ideas and solve tough challenges. We provide employees with opportunities to reach their growth potential and contribute to the progress of the communities we serve.

Our achievements reflect a culture of meritocracy where every employee can be a leader. We believe that when one person grows and improves, we can all grow and improve - and together, we all rise. Posted Position Title: GECARS Support Analyst Career Level: Experienced Function: Information Technology Function Segment: Business Solutions Location: United States : Florida City: Jacksonville Postal Code: 32258-7402 Relocation Assistance: No Role Summary/Purpose: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

As a member of the global GE Capital Working Capital Solutions (WCS) - RTS organization, you will be primarily responsible for providing support to GECARS application, which is the servicing application used by WCS to manage Accounts receivables for GE businesses. You will build subject matter expertise on GECARS application; support the break fixes, review open tickets on a daily basis and resolve them as per SLAs. Essential Responsibilities: Position Responsibilities:
GE Working Capital Solutions has built a patented Accounts Receivable system (GECARS). GECARS consolidates accounts receivable transactions for General Electric Company in a single A/R system. At present GECARS is integrated over 300 clients, holds over $
7.9 billion of AR assets, used by 3500+ users globally, and processes 300,000+ transactions monthly.

As GECARS Support Analyst you will:

- Act as a liaison between IT and local business leaders to share the upcoming GECARS application changes/maintenance and potential business impact related information.

- Maintain regular communication with the local users to get feedback on application performance and end user experience.

- Build functional knowledge of GECARS Online application, related interfaces and manage incidents/service requests to meet business SLAs

- Have in-depth knowledge of GECARS integration process and client setup module in GECARS and maintain the necessary documentation.

- Participate in the integration team meetings

- Report incidents status to the Senior leadership team on a regular basis

- Look for process improvement opportunities to reduce the open tickets volume

- Provide ongoing post deployment support.

- Ensure proper Knowledge transfer and RTS handoff happens to the RTS support team on the new GECARS integrations Qualifications/Requirements:
- Bachelor Science Degree

- Minimum 1 year of experience in support role

- Minimum 2 years of experience in developing large scale web applications ( preferably .NET
3.5 or higher).

- Exceptionally strong knowledge in .net framework, Oracle PL/SQL, Oracle RDBMS and good exposure to the version control tools.

- Experience working with cross-functional teams.

- Working knowledge in ITIL processes

- Effective communication, good Analytical and Problem solving skills Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics:
- Bachelor Science Degree in Computer Software Engineering or Computer Science
- Domain knowledge of either accounting and/or financial applications in the accounts receivable module.
- Working knowledge of HTML/CSS/Ajax, Web Services, ASP, Microfocus COBOL, VB, UC4 and Unix scripting
- Good understanding of SDLC methodologies
- Understanding of architectural and design principals and methodologies, including: OOA, OOD, service oriented architecture, n-tier architecture.
- Experience working with offshore support resources.* Able to work well independently with minimum supervision