Production Support Specialist

Production Support Specialist

Job ID #: 85341
Location: NJ-Jersey City
Functional Area: Information Technology
Company: 10001 - American International Group, Inc.
Employment Type: Full Time - Permanent
Education Required: Bachelors Degree (or equivalent)
Experience Required: 6-9 years
Relocation Provided: No
Travel Percentage: 0

Position Description:

This person must have a diverse background of technology experience and be a point of contact for escalation of issues and changes being introduced by the application and infrastructure teams. This position reports directly to the Manager of Production Services.

Provide Production Support Management services for on-going application and infrastructure enhancements and severe production outages

Coordinate the identification of high risk changes, identify root cause and provide reporting

Maintain application/infrastructure monitoring utilizing BMC ProactiveNet: installation/configuration of ProactiveNet Server/Agents, device discovery, custom monitor wizards, detailed diagnostics, alarm establishment, automated SLA and Compliance Reporting and Threshold Management

Manage 24x7 technical/production support team for application and infrastructure severe outages

Expertise working with distributed/mainframe infrastructure technology groups, business community and Enterprise Data Center Operations

Develop Production Support Governance Intranet site (Sharepoint and InfoPath) which includes repository for Incident Management, Knowledgebase, Lessons Learned, Best Practices, Change and Outage communication templates, and Project Status reporting.

Manage on-going application and infrastructure enhancement initiatives including system software upgrades, hardware upgrades, SAN storage, VM deployment, Blade servers, and Citrix farms.

Monitor Change pipeline to ensure service impact and change related faults are minimized.

Enhance and institute safeguards/standards to improve stability of a large production environment to prevent outage reoccurrence (change management enhancements, infrastructure reviews, application Quality Assurance)

Provide coordination, escalation, root cause identification for severe application/infrastructure production outages.

Position Requirements
Excellent communications skills, well versed in the use of the MS Office Suite of products. Capable of drawing out information to help resolve an issue in a relative short period of time. Experienced with evaluating risks and determining the appropriate course of action.

About Us:

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at www.aig.com - YouTube: www.youtube.com/aig - Twitter: @AIG_LatestNews - LinkedIn: http://www.linkedin.com/company/aig