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Little Rock AR - $15.00 Per Hour; $0.34/mile Mileage Reimbursement; Travel Time Paid at same hourly Rate
Permanent Posted: Tuesday, 1 October 2013
 
 

IT Field Technician - part time, as-needed - Little Rock, AR and surrounding areas

Position Summary
Responsible for performing on-site or in-house servicing, repair and/or installations. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

DETAILS

Location: Little Rock, AR and surrounding areas up to an approximate 150 mile radius (when necessary)
Hours of Operation: The support is generally 8:00AM to 6:00PM, but there may be instances in which service is outside of these hours

part time; AS NEEDED!
The support is Monday through Sunday, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed

Because we are servicing Retail, Financial, and Insurance industry accounts, the support is same day or next day support

The Compensation for the position is as follows:
1. Support averages 15-20+ hours per week, hours are not guaranteed, hours worked are hours paid
2. Hourly rate: $15.00 per hour
3. "PORTAL TO PORTAL" (drive time is paid at the same hourly rate as On-site repair time)
4. Mileage reimbursement: $0.34/mile driven per Elite mapping software "PORTAL TO PORTAL"

Requirements

  • Travel to customer sites on a daily basis is mandatory and requires a reliable form of transportationavailableon a daily basis
  • Employees working on client accounts must possess A+ certification or willing to obtain A+ Certification at their expense within first (3) months of employment
  • Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
  • Performs basic computer hardware and software installations
  • Managing the shipping and tracking (Logistics) of all parts used on daily basis is mandatory
  • Ensures all systems work properly and equipment is packaged and transported correctly
  • Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
  • Represents Elite Tek Services, Inc./Compucom in a professional and businesslike manner and communicates effectively with customers and associates
  • Interacts with customer as directed, responding to routine technical questions or request for information

Preferred Knowledge and Comfortable working with or LEARNING the following:

  1. POS (Point of Sale) equipment (NCR)
  2. LASER PRINTERS (Lexmark, HP, Xerox, etc.)
  3. PC desktop support (Dell, IBM, COMPAQ, etc)

Possible Opportunities for Certifications (at customer's request):

  1. Dell Cert
  2. HP Cert
  3. Customer specific Cert such as State Farm or Lexmark Printer Certifications

Additional details/requirements of what we are looking for:

  • Employment is subject to Drug Test, Background Screening and DMV Records Screening
  • Physical Requirement - Ability to lift and carry up to 50 pounds
  • Communication & Responsiveness
  • Commitment & Reliability
  • Organizational Skills
  • Patience to learn the job correctly in order to be successful
Little Rock AR, United States of America
Part Time
OPEN
Immediate
$15.00 Per Hour; $0.34/mile Mileage Reimbursement; Travel Time Paid at same hourly Rate
Elite Tek Services, Inc.
Scott Duplex; Stephanie Bankhead 
JS | LITTLE ROCK, AR & SURROUNDING | PT;AS-NEEDED
10/1/2013 8:05:06 AM
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