Commercial Support Technician

Yoh has a contract opportunity for a Commercial Support Technician to join our client in the Louisville, Kentucky area.

Job Responsibilities:

- Responsible for performing front line operational and engineering support of Optical, Carrier, VIP and Coaxial -based products within Call Center/Network Operations Center (NOC).
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Operates and manages the software applications essential for support of network elements.
- Operates the software that controls and monitors network devices.
- Performs initial triage of customer reported trouble.
- Maintains and update customer data.
- Maintains strong, positive relationships with customers and peer groups.
- Handles incoming trouble alerts.
- Provides escalation and status notification throughout the enterprise on service-impacting events.

Job Qualifications:

- Basic ability to aid in analysis of and documentation of root-cause analysis.
- Basic knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, Remedy and Cacti.
- Basic knowledge of NT and UNIX workstations.
- Associates degree in a technical field or equivalent experience.
- Professional level Network Certification or equivalent work experience.
- At least one (1) year of Network troubleshooting experience in a 24x7 Operations Center
Office Environment.
- May work in Network Lab environment or 24X7 Network Operations environment.
- Shift will be first or second depending on start date.

Discover all that's possible with Yoh. Apply now.

Recruiter: Steve Wamser

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2

Ref: 1027795

Branch: IT & Telecom